ERP Analyst, ( 21-5057)

Information Technology Manila, Philippines


FieldCore, a GE company, is a new, independent industrial field services company that will deliver the highest standard of field services excellence and capabilities for GE and its customers. FieldCore will bring together the field services expertise and people from both Granite Services and GE’s Power Services into one powerhouse.  Driven by the values of safety, quality, and integrity, FieldCore will be built to deliver operational excellence for customers in the power generation, oil & gas, nuclear, and wind power markets.  For more information, check out


Role Summary/Purpose
The WorkForce Software Analyst role provides functional expertise to help business implement effective solutions using Time & Attendance Workforce Software. The Analyst understands and translates customer needs into business and technology solutions in WorkForce Software via the analysis, design and/or development of best practice business changes.
Essential Functions
  • Participate in WorkForce Software implementations including requirements gathering, system configuration, and user parallel test phases as needed.
  • Support WorkForce Software including updating all configurable and programmable capabilities of the Workforce Software Time & Attendance software solution. 
  • Document requirements for configuring WorkForce Software defects, enhancements or new functionality.
  • Define, build and implement enhancements to Payroll processes and structure that will improve the system’s alignment to business objectives and ability to help drive business results.
  • Assist Payroll technology implementations through planning, process design, configuration, user acceptance testing, etc.
  • Document and analyze requirements ensuring fit with functionality, providing solutions to meet the business need.
  • Develop working prototypes, test, deliver and support configuration of the product.
  • Educate and facilitate knowledge transfer of processes, configuration and overall functionality to junior team members.
  • Manage production support tickets relating to WorkForce Software while working closely with Payroll and other support teams .
  • Monitor job logs and take corrective action as needed or report to the appropriate team for resolution.
  • Research production support issues and any WF related issues, determine root cause, recommend/implement/document solution, and communicate updates to stakeholders.
  • Develop and analyze reporting/queries within WorkForce Software using existing reports, creating custom reports, or querying the database tables directly. 
  • Create functional specifications for any new interfaces / changes to existing interfaces between WorkForce Software, SuccessFactors and other in house or 3rd party Payroll applications, work with interface developers and testing teams to ensure proper testing and implementation. 
  • Maintain and update lookup tables based on business requirements.
  • Perform other duties as assigned.
  • Bachelor’s degree in a related field (i.e. Business or Information Systems); or four years related experience in lieu of degree or equivalent combination of education and experience is required
  • Must have 1+ years of Workforce Time and Attendance technical and functional knowledge experience  
Desired Characteristics
  • ERP functional knowledge of modules required to support current business
  • Knowledgeable/experience around Workforce System Setup and Configuration
  • Expertise in reporting tools
  • Independent and team player with enthusiasm in working for both management and customer-oriented environment
  • Effective communication skills both verbal and written (includes documentation skills)
  • Minimal travel required
  • English proficiency required