ServiceNow Developer, ( 21-4711)

Information Technology Manila, Philippines


Description

Job Summary:

The IT Developer (ServiceNow Developer) will play a key role in supporting the ServiceNow application, assist with developing and rolling out HR Service Delivery (HRSD) and Employee Document Management (EDM) globally. Will be a member of the ServiceNow technical team and will work with key business functions to build scalable solutions on the ServiceNow platform.

Essential Duties and Responsibilities:

  • Design, prototype, implement, test and deploy business rules, client scripts, UI policies, scheduled jobs, import sets, transform maps, ACLs, notifications, and workflows using Flow Designer.
  • Develop custom applications within ServiceNow including integrations with other applications
  • Design, prototype, implement, test and deploy business rules, clients scripts, UI policies, scheduled jobs, import sets, transform maps, ACLs and notifications
  • Detailed knowledge of HRSD components, including case management, employee service center / service portal, agent workspace, advanced work assignment, service definition, service catalog, record producers, SLA definition, and knowledge management
  • Detailed understanding of all configuration items / options related to HRSD, including HR profile, integrations, COEs, Services, Service Catalog, Agent Workspace, Knowledge Management, workflows, approvals, assignment rules / advanced work assignment queues, User / HR criteria, notifications, SLAs, Employee Service Center / Content Delivery, Reporting, Performance Analytics
  • Understand how to Configure Security Options to Protect HR Data
  • Understand ServiceNow HR System Architecture - Plugins, HR Table Structure, Application Scoping
  • Configure and Implement ServiceNow Core HR Applications and Employee Service Center - Users, Groups, Skills, and Roles, Assignment Rules, HR Services, HR Catalog Items, and Record Producers, HR Service Portal Branding
  • Responsible for reviewing requirements to ensure that they have sufficient detail to be accurately scoped and estimated
  • Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis
  • Use scripting tools and ServiceNow functionality create script to automate tasks being done in ServiceNow
  • Travel required
  • May be assigned other duties to help proactively drive our FieldCore vision and align with our organization’s core values.

Required Qualifications & Experience:

  • Bachelor’s degree in Engineering or Information Systems or related field or equivalent required
  • 5+ years of experience in ServiceNow development
  • ServiceNow System Admin Certification
  • Fundamental understanding of the key technologies relevant to ServiceNow integration solutions including: ServiceNow APIs, SSO, SAML, SSL, Web Services, REST/SOAP, SCP, FTPS
  • Web Portal development skills, such as XML, HTML, CSS, Angular JS, bootstrap
  • English proficiency required

Desired Characteristics:

  • ServiceNow Certified Application Developer
  • Display aptitude in learning new modules
  • Excellent interpersonal, communication, collaboration, and documentation ski
  • 1 - 2 or more full implementations of ServiceNow HRSD within the last two years, including case management, portal, service level management, agent workspace, advanced work assignment, predictive intelligence, reporting, and performance analytics; if only one full implementation, it must have been completed within the last 6 months
  • HR / HRIS background, and familiarity with common HRIS systems, such as Workday, SAP, Oracle, SuccessFactors
  • Understanding of HR processes, delivery models, and organizational structures

About FieldCore:

FieldCore, a GE company, is an independent, industrial field services organization focused on World-Class Execution across the power generation sector. Our team includes more than 10,000 of the foremost experts in field services all focused on one thing; delivering excellent outcomes for our customers. Our Core Values of Safety, Integrity, Quality and Inclusion are the foundation of everything we do to empower the people who power the world. For more information visit our website www.fieldcore.com.

FieldCore is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law