Field Service Region Lean Leader, ( 22-6761)

Quality Remote, Egypt


Role Summary/Purpose


This highly visible and influential role leads the lean transformation in region as the lean leader for the Region General Manager and provides lean subject matter expertise for all personnel in region.


This boots-on-ground role is responsible for realizing true lean in offices and on customer sites, working hand-in-hand with those teams to transform their office or job site into the equivalent of a “Toyota factory” through the application of lean principles and tools.


You are responsible for building lean capability and guiding the region in their lean transformation, realizing breakthrough year-on-year results in safety, quality, on-time delivery, lead time and cost performance.


To achieve breakthrough performance, you effectively and efficiently partner with value stream leaders, office and field teams to identify, test, improve, and industrialize improvements across all office and site processes, methods, tools/systems, work sequences, staffing, schedules, skills, and site infrastructure.


Essential Function


  • Enable region leadership to implement a comprehensive lean system. Examples:
    • Responsible to establish, monitor, and improve the daily management in all tiers in the region. Owns and continuously improves (based on field feedback) the daily management templates for all tiers, coordinated with other regions and global operations as appropriate.
    • Owns and continuously improves (based on field feedback) the leader standard work templates for Supervisors, Field Engineers, and Outage Managers .
    • Train region personnel in problem solving and ensure problem solving is applied at all levels.
    • Responsible to establish, maintain, and improve leader standard work for all leaders in region.
    • Responsible for effective and efficient region cadences to reach targets.
    • Oversee region connection to and support of value stream, P&L and other bowlers, mor, etc.
    • Provide hands-on support for the leaders and their teams to hold successful kaizen events.
    • Provide the organization with an independent and objective view of the business and what must be improved.
    • Assist process owners in region to map the current state of their process, to develop a dramatically leaner future state, and to elaborate the action plan (kaizen calendar) in order to transition from the current state to the future state.



  • Build lean culture and lean capability in all region operating personnel from the Front Lines to the Region General Manager. Examples of specific activities include: 
    • Create a lean culture characterized by leaders of all levels going to genba, listening to and supporting front lines employees, responding to problems as treasures, and seeking to continuously remove waste from and create flow in their activities.
    • Building lean capability through the hands-on application of lean principles at all levels where the region team learnings-by-doing; all personnel participating in daily management, structured problem solving, and kaizen activities.
    • Responsible to provide the tools and build the capability of leaders to lead events autonomously through a learn-by-doing and train-the-trainer approach.
    • Personally lead 10 or more kaizen events per year.


  • Accountable as a leader of the field service lean community to curate and disseminate all lean content
    • Create a complete system of all lean principles, tools and methods – built on company standards and tailored to field service activities.
    • Establish communications, templates/tools, operating system implementation status, kaizen activity, business performance results, and success stories highlighting people’s achievements.
    • Assist business leaders to effectively communicate the lean transformation.


  • Partner with value stream leaders, value stream lean leaders, and region personnel to
    • Ensure personnel are properly trained on all standardized work for the value stream(s).
    • Ensure the disciplined application of standardized work from planning through close out
    • Create a measurement system of the realization/maturity of the lean system, inclusive of specific value stream/engineering/other improvements. Monitor and accelerate meaningful progress to 100%.
    • Ensure problems and opportunities for improvement are documented and fed back to value streams for their continuous improvement
    • Responsible for extending lean for field service across all onsite personnel such as affiliates (APM/OSS) and 3rd Examples of specific activities include.
    • Identify and implement solutions that create and maintain flow and eliminate waste related to affiliate and 3rd party activities. Waste-out results in safety, quality, delivery, and cost improvements. 




  • Minimum of 10 years combined experience in lean, quality, manufacturing, operations, field services, supply chain, logistics, engineering, or similar fields
  • Bachelor’s degree or equivalent in a relevant field
  • Demonstrated mastery of applying lean in diverse contexts
  • Passion for helping business leaders and their teams improve their business and build their lean capabilities
  • Desire to spend extensive time improving genba – virtual or physical – including travel worldwide
  • Demonstrated breakthrough results through hands-on application of lean principles
  • Strong experience in power generation and field services experience in Heavy Duty Gas and/or Steam Turbine maintenance


Desired characteristics

  • Former business/function leadership with demonstrated year-on-year KPI improvement through lean
  • Prior experience in KPO/similar roles in transformation, especially global/matrix/complex environments
  • A deep understanding and experience with service businesses, especially industrial service and power
  • Cross industry and cross business leadership and lean experience, especially Automotive and Aerospace
  • Strong leadership skills, and executive presence
  • Change agent with strong credibility and influencing skills
  • Demonstrated breakthrough kpi results achieved from a lean/coach/influence role
  • Measurable success in customer-facing roles and/or activities
  • High energy, self-starter with demonstrated ability to motivate others to achieve results in complex situations
  • Exceptional English and communication skills
  • Exceptional interpersonal and influencing skills
  • Adapt and adopts best practices internally and externally
  • Demonstrated experience working with employees at all levels and inverting the pyramid
  • Ability to build relationships throughout the organization at all levels
  • Strong team building & listening skills; able to drive a positive employee relations culture into the field
  • Ability to interface effectively with all levels of the organization as well as organizations outside of FieldCore (customers, etc)
  • Qualifications and certifications in lean, coaching, six sigma, or similar
  • Master’s degree or higher in a relevant field