Processing Specialist, ( 21-5238)

Business Operations Manila, Philippines


Description

Job Summary:

The Processing Specialist will be responsible for receiving new and incoming changes to customer demand, entering/updating projects, field resource assignments, and billing data in company systems. Will serve as a liaison to the Service Managers, Outage Managers, and Invoice to Cash (Billing) team to ensure orders are entered properly, ensuring timely and accurate dispatching of field resources, and timely and accurate billing.

Essential Duties & Responsibilities:

  • Receive incoming orders and create new and changed Projects, Service Notifications and Sales Orders in FieldCore systems, while ensuring the accuracy of the data from the GE customer systems
  • Liaise with Field Operations to resolve issues when complete and accurate information is not provided
  • Ensure accuracy of pricing selection, site information, and project information
  • Delegate Customer Master Data and bill rates issues to Master Data Specialists (MDS) for resolution
  • Resolve Tickets relating to issues on projects and billing
  • Respond in a timely manner to issues from Payroll, Billing, Accounts Receivable, Accounts Payable, and General Ledger and project setup issues related to financial period closings
  • Generate and manage multiple reports as needed to monitor and correct project setup issues
  • Escalate transactions outside standard operating procedure to determine process on how to proceed
  • Coach colleagues as required
  • Provide coverage during weekends and holidays as required, on a rotation basis
  • Minimal travel may be required
  • May be assigned other duties to help proactively drive the FieldCore vision and align with our organization’s core values.

Required Qualifications & Experience:

  • High school diploma or equivalent
  • 2+ years of relevant work experience in field operations, customer service or office administration role desired
  • English proficiency required

Desired Characteristics:

  • Associates or Bachelor’s degree from an accredited college or university
  • Excellent customer service, interpersonal, communication, time management and organizational skills
  • Ability to multi-task, coordinate, plan and assume managerial responsibilities as deemed appropriate by the Supervisor
  • Demonstrated leadership ability through decision-making abilities, troubleshooting, problem-solving and teamwork
  • Basic working knowledge of SAP ECC, especially Project Systems, Sales & Distribution, Customer Service modules
  • Intermediate to advanced level of knowledge in Microsoft Office (Word, Excel, Power Point, Outlook) and FieldCore and GE systems / applications

About FieldCore:

FieldCore, a GE company, is an independent, industrial field services organization focused on World-Class Execution across the power generation and oil & gas industries. We have brought together more than 12,000 of the foremost experts in field services to focus on one thing; delivering excellent outcomes for our customers. As a global organization, we celebrate the uniqueness of our diverse employees and strive to create an inclusive culture. Our people are driven by our core values of safety, integrity and quality, and focused by our guiding principles. For more information visit our website www.fieldcore.com.

FieldCore is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law