Quality Improvement Manager III, ( 22-6350)

Quality Remote, United States


Job Summary:

The Quality Improvement Manager III partners with the FieldCore Regions, Operations, Functions, and Service Lines to lead the implementation of the Quality strategy project plan and drive the continuous improvement of Non-Conformance and Cost of Poor-Quality (COPQ) processes and tools.

Essential Duties & Responsibilities

  • Develop, lead, automate, and validate non-conformance reporting for all Region, Operations, Service Lines and Functional teams (including Customer Events and Customer Escapes)
  • Continuously improve and align the Quality defect capture tools, while creating a strategy to simplify and aggregate data and analytics to drive impactful customer (external/internal) service outcomes
  • Develop, lead, and support regular operating rhythm and rigor around metrics and bi-monthly strategy sessions on root cause analysis findings, driving timely (CAP), impactful solutions (CAPA)
  • Educate, coach, and mentor global teams and leadership on Quality strategy and Continuous Improvement initiatives and outcomes
  • Bring best practices into FieldCore by benchmarking and otherwise gathering from internal and external sources (customer, other companies, suppliers etc.)
  • Develop a comprehensive COPQ capture and improvement program, driving customer and organizational commitments into overall Quality strategy
  • Drive quality cultural improvement strategies through traditional quality (TQM, Zero defects, APQP, etc.)
  • Educate, influence, and empower process owners and business wide adoption (culture)
  • Monitor and respond to the business program status and improvement execution
  • Proactively plan, design, and facilitate annual Kaizen calendar. Work and influence cross-functional teams, drive operational rigor, and facilitate system improvements to ensure end to end resolution, implementation, and communication of global teams’ progress to all levels of the business
  • Drive and broaden the scope of the Customer Experience (CX) platform and tools. Create and communicate easy to use dashboard functionality for all regions, operations, functions, and service lines
  • Travel may be required
  • May be assigned other duties to help proactively drive our FieldCore vision and align with our organization’s core values.

Required Qualifications & Experience:

  • Bachelor’s degree from an accredited university or college, or equivalent
  • 10+ years of Engineering, Quality and/or Operations experience
  • 5+ years managing/developing employees
  • Familiarity with Gas Turbine, Steam Turbine, Generator, Boiler, Wind Turbine, Nuclear, and other power generation systems and their maintenance
  • English proficiency required


Desired Characteristics:

  • Demonstrated knowledge of data flow from operating personnel into systems, their storage, calculations, and summaries to create insights, presentation to leadership
  • Proven ability to build relationships and influence stakeholders to become supporters
  • Experience of managing complex projects with multiple stakeholders through to successful completion under tight time constraints
  • Proven ability to work efficiently without direct supervision. Self-motivated with demonstrated ability to motivate others to achieve results
  • Change agent with strong credibility and influencing skills
  • Experience implementing and influencing quality metrics
  • Clear understanding of the basic roles, functions, and products/services/repairs
  • Ability to communicate requirements and facilitate good practice-sharing in a motivating, engaging way
  • A procedure mindset and ability to implement procedures and monitor compliance
  • Strong analytical and quantitative skills. Familiar with statistics and six sigma quality concepts
  • Committed to process improvement
  • Strong oral and written communication skills and strong interpersonal and leadership skills
  • Strong customer orientation and willingness to promote customer interests
  • Extreme detail orientation, strong data analysis skills
  • Field service experience
  • M/BB certification and/or a proven education or work history in statistical analysis of complex data and measurement systems
  • Demonstrated ability to apply statistical methods and data analysis (basic data analysis and visualizations, statistical process control, simulation, design of experiments)
  • Experience leading continuous improvement portfolios, programs, individual improvements
  • Understanding of holistic Lean systems (i.e. Toyota Production system or similar)
  • Strong networks within Services, Parts, Repairs, Global Supply Chain & Engineering would be a distinct advantage.

About FieldCore:

FieldCore, a GE company, is an independent, industrial field services organization focused on World-Class Execution across the power generation sector. Our team includes more than 10,000 of the foremost experts in field services all focused on one thing: delivering excellent outcomes for our customers. Our Core Values of Safety, Integrity, Quality and Inclusion are the foundation of everything we do to empower the people who power the world. For more information visit our website www.fieldcore.com.

FieldCore is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law