Craft Resource Manager, ( 21-5502)

Business Operations Remote, Nigeria


Job Summary:

The Resource Manager I will assign employees to jobs based upon their skills, abilities, availability, and crew performance to maximize the effectiveness of the crew. Will serve as the employees’ primary point of contact regarding training, mobilization, pay, and assignments and ensures that all employees are current on training and performance reviews. Where applicable the Resource Manager I will oversee a small, specific employee base and work with clients to help facilitate business needs and requests for their customer base.

Essential Duties & Responsibilities:

  • Assign employees to jobs based upon their skills, abilities, availability, and crew performance to maximize the effectiveness of the crew
  • Manage field employees including employee contracts, vacation, contract reviews, employee performance evaluations, identify training and job assignment, mobilization of field employees, and address daily employee needs and requests
  • Serve as the employees’ primary point of contact regarding training, mobilization, pay, and assignments and resolve concerns or conflicts
  • Recruit and hire prospective employees, manage field personnel, handle financial and sales responsibilities, create and negotiate contracts, create and implement productivity metrics, and handle office administration.
  • Where applicable, validate crew composition with Service Managers upcoming jobs
  • Where applicable, assemble well-balanced crews to optimize performance using multiple analytical data sources
  • Determine employee readiness statuses by incorporating multiple factors including Scheduler Workload, bench retainers, Break-In-Service, and Work Time Regulations
  • Communicate with Customers and/or Service Managers to ensure employee availability by analyzing mobilization/ demobilization plans, sick leave, paid time off, and personal leave
  • Where applicable will manage sales and financial responsibilities including inventory analysis, accounts receivable, invoice review, and operating plan targets
  • Partner with Service Managers, Field Service Coordinators, and the Immigration team to complete necessary immigration documents and ensure employees are clear for travel
  • Report utilization, bench cost, training and supply statuses, and balanced crew development to drive productivity and reduce cost
  • Conduct audits and inspections on the work teams during the execution of the installation, commissioning, receiving, operation and maintenance activities
  • Analyze customer feedback and post-outage data to determine ways to improve future customer satisfaction, and resource utilization and reduce cost
  • Partner with the Regional Training, Development, and Qualifications Manager to determine and coordinate career development opportunities for employees
  • Coordinate with EHS to ensure employees are up to date on required EHS training
  • Ensure current employee training records and certificates are uploaded to appropriate systems
  • Participate in creating recruitment strategies and interviewing candidates to maintain a strong and effective team
  • Participate in quarterly talent development review processes to retain top talent
  • Travel required
  • Ability and willingness to work holidays, weekends and overtime as required by field assignments
  • May be assigned other duties to help proactively drive our FieldCore vision and align with our organization’s core values.

Required Qualifications & Experience:

  • Bachelor’s degree or equivalent in related field with minimum three to five years project management experience
  • 7+ years applicable experience and demonstrated success/knowledge
  • 2+ years managing and developing employees
  • 2+ years of specialized/industry experience
  • Experience in power generation or technical industry can be substituted for degree and/or project management experience
  • English proficiency required

Desired Characteristics:

  • Excellent customer service and interpersonal skills
  • Proficient in project management and planning
  • Ability to solve complex problems
  • Excellent communication skills
  • Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlines

About FieldCore:

FieldCore, a GE company, is an independent, industrial field services organization focused on World-Class Execution across the power generation and oil & gas industries. We have brought together more than 12,000 of the foremost experts in field services to focus on one thing; delivering excellent outcomes for our customers. As a global organization, we celebrate the uniqueness of our diverse employees and strive to create an inclusive culture. Our people are driven by our core values of safety, integrity and quality, and focused by our guiding principles. For more information visit our website

FieldCore is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law