IT Resource Manager I - Salesforce, ( 21-5982)

Information Technology Various, India


Job Summary

The IT Resource Manager I leads high impact projects across FieldCore’s global energy services industry. Builds requirements architecture ranging from custom built engines, portals, integrations, mobile user interfaces, ETL, etc. using platforms including SAP ERP, SuccessFactors HR, Gensuite and ServiceMax solutions. Utilizes technical aspects of all areas of the platform to make high quality implementations built for scale and efficiency, all while maintaining a great FieldCore user experience.

Essential Duties & Responsibilities

  • Serves as the Technical Lead for the team in determining the best approach to a requirement
  • Translates business requirements into well-architected solutions that best leverage the Salesforce platforms and products that can be translated into features for developers
  • Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution’s feasibility and functionality
  • Provide hands-on, expert-level technical assistance to developers
  • Follow and understand new Salesforce product and technical capabilities resulting from product releases and acquisitions
  • Coach and mentor junior technical and functional team members
  • Lead project meetings with FieldCore & GE stakeholders
  • Participate in continuous improvement and process redesign efforts
  • Collaborate with a team of Salesforce Architects, Developers, and Engineers to determine the most appropriate technical strategy and designs to meet business needs
  • Build features with the entire FieldCore ecosphere in mind, thinking proactively and creatively of what the completed system will look like to ensure a complete end-to-end workflow
  • Partners and leads development team, validating their solutions not only before development, but also performing QA when required to ensure that needs are met
  • Supports the configuration of FieldCore Salesforce instances via declarative tools, including workflows, process builders, reports, dashboards, etc.
  • Writes test cases that can be delivered to clients and support them during UAT
  • Trains clients on Salesforce and newly built features
  • Provides current best practice and third-party solution alternatives from the AppExchange
  • Travel required 15%
  • May be assigned other duties to help proactively drive our FieldCore vision and align with our organization’s core values


Required Qualifications & Experience

  • BS Degree or equivalent in Computer Science, Business Administration, or related field
  • 7+ Years applicable experience and demonstrated success/knowledge
  • 2+ Years managing and developing employees
  • 5+ Years of Salesforce experience
  • Minimum Salesforce Certifications required:
    • Administrator
    • Platform App Builder
    • Platform Developer I
  • Detailed understanding of the Salesforce Classic, Salesforce Lightning, and Salesforce Sandbox Enterprise development environments
  • Hands on experience in global implementation using platform in the following areas:
    • System Implementation & Adoption
    • com Service Cloud
    • com Mobile
    • com platform development
    • com Field Service Lightning
    • Integration to APP Exchange solutions
    • Experience in Field Service Lightning, ServiceMax
  • Demonstrated knowledge of the sales, service cloud and development environment including but not limited to items such as custom objects, declarative functionality, workflows, triggers, Data migration tools, and SOQL
  • Excellent English proficiency required

Desired Characteristics

  • Must demonstrate a strong understanding of data architecture best practices and have strong ability to troubleshoot complex technical issues
  • Must be able to work in a fast-paced environment and juggle multiple projects
  • Must possess strong ethics, interpersonal skills, and engage in continuous learning
  • Maintains a thorough understanding of status, actions, risks, and issues, taking accountability to resolve issues and actions on time
  • Good organizational, planning, and time management skills
  • Strong analytical and strong problem-solving skills, communicating in a clear and succinct manner and effectively evaluating information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans
  • Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources
  • Change oriented – actively generates process improvements, champions and drives change initiatives, confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly

About FieldCore:

FieldCore, a GE company, is an independent, industrial field services organization focused on World-Class Execution across the power generation sector. Our team includes more than 10,000 of the foremost experts in field services all focused on one thing; delivering excellent outcomes for our customers. Our Core Values of Safety, Integrity, Quality, and Inclusion are the foundation of everything we do to empower the people who power the world. For more information visit our website

FieldCore is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law.