Tooling Digital Operations Specialist, ( 22-6784)

Tooling Remote, Pakistan


Job Summary:

The Tooling Digital Operations Specialist II manages the global fulfilment process of tools by providing direction and direct contribution to the following: order fulfilment, systems support, data quality, global KPI maintenance, order tracking, and other complex operational activities for the Tooling Global Operations Team.

Essential Duties & Responsibilities:

  • Drives assigned tool centers to Global Tooling KPIs and supporting metrics
  • Provides training to other team members
  • Provides business intelligence to region and assigned tool centers with reference to tooling fulfillment and mangement
  • Provides guidance and overall platform support to assigned tool centers and other stakeholders for all tooling digital platforms
  • Connects with vendors to obtain and negotiate quotes for digital operations projects at direction of management team
  • Partners with Quality team to assist in analysis of Non-Conformance Reports (NCR) and other onsite Quality measures
  • Works closely with tool centers to gain operational understranding and develop field driven digital operations processes
  • Utilizes data and subsequent analysis to assist in fulfillment disputes and escalations as required by global operations team
  • Works directly with SAP Ariba to provide technical support to tool centers and escalates when necessary to sourcing team
  • Works directly with SAP ETM to provide technical guidance to tool centers and escalates when necessary to ERP Support Team
  • Works directly with Sales Force to provide real time analysis and technical guidance to tool centers and escalate when necessary to Sales Force Support Team
  • Works on Global Projects at direction of Global Tooling Operations Director and Global Tooling Operations Manager
  • Provide general operations and guidance to Tooling Coordinators, Facility Managers and Logistics team as necessary
  • Coordinates testing of all major digital platform enhancements
  • Ability and willingness to work holidays, weekends and overtime as required by field assignments
  • Travel may be required
  • May be assigned other duties to help proactively drive our FieldCore vision and align with our organization’s core values


Required Qualifications and Experience:

  • High School Diploma or equivalent and 5+ years of related industry experience
  • 3+ years of practical SAP Experience
  • 3+ years of practical Sales Force Experience
  • Experience in advanced Excel functions, including pivot tables
  • Experience leading cross functional projects

Desired Characteristics:

  • Bachelor’s degree in related field or equivalent
  • High familiarity with Tooling ETM (Enterprise Tooling Management)
  • High familiarity with FieldCore Sales Force (Service Manager Work Bench)
  • Degree in Business Administration or Computer Science
  • Ability to effectively interface with executive leadership
  • Ability to work independently when needed with little direction
  • Highly effective in a matrix environment; influence and motivate geographically dispersed and diverse teams to realize strategic visions
  • Strong oral and written communication skills

About FieldCore:

FieldCore, a GE company, is an independent, industrial field services organization focused on World-Class Execution across the power generation sector. Our team includes more than 10,000 of the foremost experts in field services all focused on one thing: delivering excellent outcomes for our customers. Our Core Values of Safety, Integrity, Quality, and Inclusion are the foundation of everything we do to empower the people who power the world. For more information visit our website

FieldCore is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law.