Member Product Support Specialist

Member Product Support Chicago, Illinois

Join the FHLBC team!

At the Federal Home Loan Bank of Chicago, employees come first.  That’s why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees.

  • Medical, dental and vision insurance
  • Retirement program (401k and Pension)
  • Generous PTO plan
  • 10 paid holidays per year
  • Casual dress code

Position Summary:

The Member Product Support Specialist supports and liaises with members, counterparties, business partners, Participating Financial Institutions (PFIs), and internal constituents, with transaction execution, validation, and reporting for advances, letters of credit, capital stock, term deposits and derivatives. 

Essential Duties & Responsibilities:

  • Assist members in the execution of advances, letters of credit, capital stock, term deposits and derivatives, the primary credit products of the Bank
  • Manage the accurate and timely resolution of internal and external questions on Bank products, ranging from basic to complex, with a high level of service
  • Work jointly with other departments to provide solutions to questions or issues that are in compliance with bank policies and business practices
  • Gather, synthesize, and analyze data using Microsoft Access/SQL and Tableau to identify trends and assess key performance indicators for use in metrics and presentations to senior management
  • Perform daily reconciliations to ensure data integrity of core business functions, while continually evaluating ways to improve and simplify existing processes
  • Assist in departmental cross-training to enhance staff skill building in other areas of the group

 Experience & Educational Requirements:

  • Bachelors degree required
  • 0-3 years of experience working in banking operations, investment banking, trust, trading, general banking, collateral, underwriting, residential mortgage, negotiable securities, or general operations

Software Requirements:

  • Intermediate Microsoft Office skills, including Outlook, Excel, Word, and Access
  • Experience with Tableau or SQL a big plus
  • Experience with SUMMIT a plus

 Knowledge, Skills, Abilities & Behaviors Required:

  • Exceptional attention to detail with respect to documentation, following policies, procedures, rules, regulations, and applicable laws
  • Ability to multitask and shift priorities as required, and work effectively under pressure
  • High degree of professionalism with strong written and verbal communication skills
  • Comfortable communicating with executives down to front line staff
  • Cultivates strong relationships, can work across teams and departments