Documentation and Support Specialist

Mortgage Partnership Finance Chicago, Illinois

Join the FHLBC Team!

At the Federal Home Loan Bank of Chicago, employees come first.  That’s why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees.

  • Medical, dental and vision insurance
  • Retirement program (401k and Pension)
  • Generous PTO plan
  • 10 paid holidays per year
  • Work from home options
  • Casual dress code

Job Description:

The Mortgage Partnership Finance (MPF) Documentation and Support Specialist coordinates Participating Financial Intuitions (PFI) onboarding and product delivery for the MPF Program by managing documentation such as lending agreements, mortgage purchase agreements, transactions agreements, account agreements, and authorization documentation.  The MPF Documentation and Support Specialist provides guidance and support to Federal Home Loan Banks (FHLBs) and PFIs, enabling them to utilize MPF services and online platforms, works closely with MPF leadership to understand and track negotiated terms, facilitates execution of Agreements between the MPF Program, PFIs and FHLBs, and works together with internal stakeholders to accomplish initiatives that serve PFIs.

Essential Duties and Responsibilities:

  • Manage and process the flow of documentation in and out of the MPF Program
  • Interact with PFIs and FHLBs by providing them with guidance on required documentation and execution
  • Possess and exhibit a high degree of customer service
  • Coordinate and track negotiated terms; understand and communicate the impact of such customized Agreements to the FHLBs and PFIs
  • Partner with the Law Department to ensure that all documents are current and the appropriate versions are available to FHLBs, PFIs, and internal staff and to implement changes resulting from regulatory or legal developments
  • Collaborate with cross-functional teams to identify business risks and exposures, ensure compliance with federal regulations on an ongoing basis as well as in preparation for the implementation of new products and activities. Includes representing the Department in meetings and discussions
  • Responsible for participating in cross-functional teams regarding new PFI onboarding process and PFI Mergers/Liquidations to ensure education and proper legal Agreements are completed
  • Diligently adhering to department and Bank policies, while also seeking out process improvements
  • Develop and prepare key metrics for Department
  • Contribute to projects beyond the day-to-day
  • Identify or escalate problems, collect data, establish facts, draw valid conclusions and participate in creating solutions
  • Integrate feedback from PFIs, FHLBs, and MPF leadership into processes
  • Administrative duties as assigned

Software Requirements:

  • Microsoft Office
  • DocuSign
  • Adobe Acrobat
  • Database Skills a plus

Experience Requirements:

  • 0-5 years of Mortgage Operations or Documentation experience

Educational Requirements:

  • Bachelor’s Degree (Business/Management fields desired) or appropriate work experience
  • Paralegal experience a plus but not required

Knowledge, Skills, Abilities, and Behaviors Required:

  • Customer service attitude
  • Outstanding written and verbal communication
  • Inventiveness
  • Highly professional
  • Analytical
  • Strong understanding and an ability to read and interpret legal documents
  • Critical thinking and sound judgment
  • Highly reliable
  • Driven and produces high output
  • Ability to interact with all levels of management