Lead Concierge
Description
Fernwood Property Management was created with a singular mission — to provide superior property management services in Chicago. Our journey began with Lake Meadows Apartments, but our vision extends far beyond. Rooted in values of trust, reliability, and excellence, we're dedicated to fostering vibrant, supportive communities.
Overall Responsibility:
The Lead Concierge will be responsible for supporting and overseeing front desk operations at Aspire as well as a resident service associate for the building (maintenance service requests, package retrieval, building access/security, move-ins and outs, management requests and emails) and administrative support.
The Lead Concierge implements and enforces management plans for improved resident satisfaction within the department.
The schedule for this role is Monday- Friday, 7a-3:30p with a pay rate of $20/hour.
Essential Functions:
- Oversees Front Desk operations. Assists the management team with training and development of the other Front Desk staff.
- Coaches and mentors the Front Desk team to deliver prompt and courteous service, with professionalism, integrity, and confidentiality, consistently exceeding industry standards.
- Acts as on-call back-up to fill any schedule gaps.
- Maintains, and administers emergency key procedures (Handytrac, key box locations, firefighter elevator keys, lock-outs, etc.)
- Assists with entering service requests and ensures they are assigned to the appropriate staff member via Salesforce.
- Facilitates ongoing positive resident relations by creating a first-class move-in experience, responding to emails within 24 hours, and processing management requests within standard time frame.
- Organize move in packets, make welcome calls, and post move in calls to residents.
- Reviews open work orders and communicate with residents regarding status.
- Process roommate changes, sublet requests, storage and pet leases, and early lease terminations.
- Performs other related duties and assignments as required
Required Skills/Experience and Education:
- Bachelor’s Degree in business or other related field preferred.
- Strong computer skills including Microsoft Office proficiency. Experience with Salesforce preferred.
- Exceptional customer service and follow-through skills.
- Ability to retain composure within an occasionally stressful environment.
- Outgoing personality – enjoys interaction with residents.
- Strong organization skills. Ability to set priorities, pay attention to details, handle multiple tasks, and meet deadlines.
- Ability to interact with management, peers, residents, visitors, and prospects in a professional and pleasant manner.
- Strong communication skills, both oral and written.
- Performs other duties as assigned.
Please be advised that ALL new hires will be required to successfully complete a criminal background investigation and a medical examination, which includes a drug screening, prior to employment. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required.