Manager, Regional Supply Chain - Remote (ME, NH, VT, MA, RI, CT, NY, PA, JH, DE, MD, DC, VA, WV, NC, SC, GA, AL, MS, and FL)
Description
Work. Serve. Thrive.
Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.
Feeding America is the nation’s largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger.
Learn more about Feeding America here.
The Opportunity
The Regional Supply Chain team provides seamless support to access more foods through FANO central sourcing programs by increasing education and access with the network, responding to network food needs and requests, and supporting simplified processes across all “order to pay” steps using Feeding America technology platforms and teams for Product purchases, Product Donations, Transportation, Order Processing, Invoicing, Finance and Agri-Food. The Manager of Regional Supply Chain Team leads one of the regional teams and is responsible for developing and coaching the team members and prioritizing work. In addition, the Manager of Regional Supply Chain Team will support integration of work processes for the team and process standardization and improvement and cross training for his/her/their Supply Chain region team. The Manger, Regional Supply Chain team will support Region Team goals, track KPIs, and help lead team communication and ensure processes are used consistently.
This is a remote position that must be within the Eastern Region of the United States. Frequent travel (up to 30%) to other parts of the United States, including Chicago (for annual all-staff meetings), are a requirement of the position. Eligible candidates must live in any of the regional states: ME, NH, VT, MA, RI, CT, NY, PA, JH, DE, MD, DC, VA, WV, NC, SC, GA, AL, MS, and FL.
Compensation
Here at Feeding America national organization, equality is central to our mission and is an integral part of our compensation policies and structures. As such, we maintain transparent salary ranges and clearly defined practices for how our team, including new hire salary offers, moves through these ranges. You can expect us to offer the best salary up front based on these clearly defined pay practices with little room for negotiation. We make exceptions for highly experienced (multiple years of at-level experience) new hires in accordance with our pay practices. Once hired, employees have the opportunity to progress through salary ranges via regular merit increases and step promotions.
Salary Range: $88,000 - $93,000 Based on Experience.
Here at Feeding America national organization, equality is central to our mission and is an integral part of our compensation policies and structures. As such, we maintain transparent salary ranges and clearly defined practices for how our team, including new hire salary offers, moves through these ranges. You can expect us to offer the best salary up front based on these clearly defined pay practices with little room for negotiation. We make exceptions for highly experienced (multiple years of at-level experience) new hires in accordance with our pay practices. Once hired, employees have the opportunity to progress through salary ranges via regular merit increases and step promotions.
Salary Range: $88,000 - $93,000 Based on Experience.
Benefits: A comprehensive list of benefits available to full-time employees can be found here.
Responsibilities:
Responsibilities:
- Leads one of the regional Supply Chain teams made up of specialists and coordinators and is responsible for developing and coaching the team members and prioritizing work and managing annual goal setting, feedback and performance management cycles. Supports direct reports through regular individual one-to-one meetings to drive awareness of individual performance, development of strengths and opportunities, and career management. Conducts regular team meetings, keeping Regional Supply Chain Team apprised of Objectives Measures and Activities performance and key communications throughout the year.
- Continuously monitors connections back to functional Supply Chain teams in Product purchases, Product Donations, Transportation, Order Processing, Invoicing, Finance and Agri-Food ensuring alignment to functional strategies. Continuously monitors connections back to functional Supply Chain teams in Product purchases, Product Donations, Transportation and Agri-Foods to ensure alignment to functional strategies.
- Supports the Regional Supply Chain Team organization by employing continuous improvement of processes and programs.
- Together with other Regional Supply Chain leaders, supports collaborative efforts, setting strategy and goals for the Regional Supply Chain team and translating goals into Regional Team and individual goals and KPIs.
- Acts as first level of escalation for issues related to systems, transportation, invoicing, and billing, owning decision-making for assigned region. Identifies issues, develops resolutions, and implements corrective actions cross functionally as appropriate with all aspects of Supply Chain transactions.
- Provides comprehensive customer service to members, donors, vendors, transportation carriers and internal stakeholders. This includes communication regarding logistics (shipping, order confirmation, arranging transport with carriers, etc.), order tracking & disbursement, and tracking and entering accounting data as needed, supports regular regional network member calls to ascertain service levels and solicit ideas for service improvements.
- Works cross functionally and collaboratively with ALL FANO departments to execute the acquisition and distribution of procured goods to FA Network Partners.
- Assists Technology Department with the definition of program business requirements, testing and feedback on Supply Chain technology platforms.
- Leads in accordance with FANO Policies.
Required Experience and Qualifications:
- Relevant experience or 4 years’ customer service experience
- Proficiency in Customer Relationship Management (CRM) & Microsoft Office applications
Preferred Competencies, Experience and Certifications:
- Consumer Product Goods and/or Purchasing industry knowledge
Required Leadership Competencies:
- Fosters an Enterprise Mindset
- Fosters an Open and Supportive Environment
- Leads with Accountability
- Collaborates Internally and Externally
- Focuses on People and Teams
- Manages Organization and Business Complexity
- Communicates with Impact and Influence
Feeding America’s goal is to attract, develop, retain, and promote a talented diverse workforce where all employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. We intentionally seek out diverse perspectives and skills on our teams, knowing that it makes us stronger as an organization and better equipped to serve our neighbors in need. We encourage all individuals, including those from historically under-represented communities and individuals with lived experience of hunger, to apply.
Feeding America participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.