Ticket Operations Coordinator

Sales Frisco, Texas


Description

The Ticket Operations Coordinator assists with all aspects of the day-to-day operation of the Ticketing Department and works with the Ticket Operations Director to maintain a professional, organized, and customer friendly work environment.

 

What you’ll do:

  • Responsible for the fulfillment of season, group, and individual ticket requests.
  • Process payments, print tickets, and process daily sales reports.
  • Assist in the implementation and creation of online ticketing promotions.
  • Support any ticketed concerts, special events, and promotions held at Toyota Stadium.
  • Generate reports based on promotions, sales, inventory, etc.
  • Support Fan Relations team with reports and database maintenance.
  • Work closely with ticket sales team to create and implement best practices and procedures.
  • Support Ticket Sales staff with order processing, payment and ticket mailing.
  • Research issues concerning customer accounts, ticket printing, and internet and online purchases.
  • Coordinate customer mail outs throughout the year.
  • Manage main box office windows during normal business hours – handle issues, questions and solve problems.
  • Provide excellent customer service both externally and internally.
  • All other duties as assigned.

 

You Are:

  • Well-organized, self-motivated, and the ability to handle multiple projects simultaneously.
  • Able to effectively communicate with customers of all backgrounds.
  • Proficient with various computer skills and want to learn new programs and/or systems.
  • Capable of reading and interpreting documents such as department manuals or written instructions.
  • Willing to work long hours and a flexible schedule, including but not limited to days, nights, mornings, weekends, and holidays.

 

Qualifications

  • Experience using AXS or similar ticketing system is a plus.
  • Previous sports industry experience a plus.
  • Customer Service experience.
  • Experience with Microsoft Office applications.