Farfetch Careers

Description

Responsibilities

• Handle daily communication between couriers (e.g., DHL and local carriers including JP Post, SFE and etc.) and all the other departments (e.g., Account Managers, Customer Service, Logistics) using a ticket management tool;
• Execute daily procedures and manage daily workflow optimizing processes when necessary.
• Communicates with all teams in order to reach the best solution for new issues/ problems that arise;
• Supports boutiques set up regarding delivery process demands;
• Support same day processing globally;
• Responsible for the effective execution of specified business or project deliverables to time and quality standards;
• Works collaboratively with other Farfetch teams to ensure activities aligned across projects and identify areas for improvement.
• Assure a high level of service both on the time as well as on the quality of the responses;

Key skills and experience

• Fluent in English is mandatory and other languages are a plus specially Japanese, Korean or Mandarin;
• Working knowledge of transportation processes (express) and / or experience in transportation / courier companies would be desirable;
• International commerce knowledge including customs procedures, regulations and documentation involved is a plus;
• Organized, proactive and never give up attitude when solving problems;
• Proactive and Customer oriented;
• Capable of working under pressure and deliver in the agreed deadlines.