Partner Success Specialist

Operations Strategy Los Angeles, United States


The Role:

As a Partner Success Specialist, you are expected to be a trusted advisor to Farfetch boutique and/or brand partners, addressing their business needs, strategic goals, and operational targets. You are responsible for ensuring that all operational/technical activities are closely aligned with the strategy for each partner, allowing the full potential of the partnership to be achieved. You will design, plan, implement and/or support solutions that will drive partners to achieve operational success with Farfetch. You will need to work closely with other key stakeholders in the partner lifecycle to ensure a seamless partner experience.

What you'll do:

  • Be the champion partner in engagement by developing relationships with the partner’s key decision makers and managing partner health at every stage of the lifecycle;
  • Manage onboarding effectively so that the foundations of the partnership are well established from the start
  • Lead the development of operational solutions based on partner requirements and support Retail Logistics with complex technical solutions;
  • Manage partner’s adoption, training and development of best practices to continuously drive efficiency;
  • Focus on continuously delivering business & technical value as the partnership evolves, involving different stakeholders when required;
  • Be the internal voice of partners from an operational perspective;
  • Positively reinforce a two-way communication channel with internal teams such as Account Management, Business Development, and Partner Service so that our services are aligned with the partner lifecycle;
  • Proactively monitor operational KPIs and follow up effectively;
  • Constructively challenge partners to improve their operational processes;  Develop and implement tailored success plans maximizing partner’s performance;
  • Anticipate business risks based on existing data and historical behaviors and implement corrective measures;
  • Build and present monthly/quarterly/seasonal business reviews;
  • Focus on a specific portfolio of Partners according to Success Manager guidelines

Who you are:

  • Experienced in a B2B environment
  • Passionate for providing exceptional service to both internal and external customers;
  • A professional with excellent verbal and written communication skills with all levels of the organization
  • Organized with action planning skills
  • Detail-oriented with an aptitude for process optimization
  • A professional with Analytical mindset and ability to extract, interpret and storytell data
  • Empathetic and with an unique ability to extract and understand customer needs
  • A professional with proven experience in implementing successful strategies and achieving ROI and other measures of success
  • Capable to multi-task and shift focus as required, with an excellent sense of prioritization and timing;  Independent, self-sufficient, and also with strong inter-personal skills
  • Able to work under pressure in a fast-paced environment
  • Able to work across teams with a collaborative approach
  • A professional with strong negotiation skills
  • A professional with commercial sense and problem-solving skills
  • Experienced in Retail operations
  • Experience in and knowledgeable of E-commerce (is a plus)
  • A professional with an understanding of luxury customers (is a plus)
  • 3 years’ experienced in success/account management environment (sales can also be considered);
  • Fluent written and spoken English (C level);
  • A professional with advanced Microsoft Excel and Microsoft Powerpoint skills