Partner Service Specialist (German Speaker)
THE ROLEWe are looking for a Partner Service Specialist to be responsible for supporting the health of the partner ecosystem, strengthening the daily operational relationship with each partner and ensuring that the partner's voice is shared throughout the organization.
You will be a part of a fast-paced, results-driven B2B team that thrives in delivering impeccable service to the Farfetch partner community of the best luxury boutiques and brands.
WHAT YOU'LL DO
- Act as the main point of contact for partners regarding daily operational and technical queries (e.g. order/returns issues, systems queries, customer service priorities);
- Support partners with speed, quality and service on every communication channel;
- Monitor operational KPIs, trend spot partners’ behaviors, and proactively seek solutions for recurring issues;
- Work closely with internal departments to ensure that
top notchservice is delivered to all internal and external customers;
- Identify best practices and help establish process standards that guarantee consistency and efficiency at scale;
- Drive partner satisfaction by providing effective and reliable support and identifying improvement opportunities to meet partners’ expectations;
- Be the voice of the partner and advocate for the organization to drive value for the partner ecosystem
WHO YOU ARE
- Experienced in a service environment, preferably B2B;
- Self-motivated and eager to provide impeccable service;
- Results-driven with a natural drive for high performance;
- Fluent in English and German (both written and spoken);
- Organized and detail orientated;
- Problem solver with strong negotiation skills;
- Able to work under pressure in a fast-paced company;
- Focused on building long-term relationships with customers;
- Available, reliable and accountable (flexible working hours based on partners’ needs including weekends or early/late hours at times);
- Proficient user of IT systems, both partner service tools and windows packages including Microsoft Excel and Powerpoint.