Operations Solutions Specialist

Platform Operations Porto, Portugal


Description

THE ROLE

Our Solutions Specialist will perform the discovery phase of new platform partners coming into our FF platform while ensuring correct alignment and expectations with the new partners/clients. Our Solutions Specialist will identify and map operational gaps, design platform solutions, ensure tech teams have clear requirements for those solutions, follow up on roadmaps, setup, implement, test and support new features and processes regarding Shipping, Payments, Order Fulfilment, Order Management, Customer Service and Retail Operations. This role may require frequent interaction with international clients remotely and minimum travel.

 

WHAT YOU'LL DO

  • Have the possibility of client-facing interaction with international clients for the discovery phase: display capabilities and propose operational solutions
  • Design the actual solution for new projects and make sure that the tech team has all of the requirements in order to estimate the effort, prioritize and implement
  • Follow up and keep track of the developments of tech roadmap projects
  • Follow up on daily pending queries as well as being the owner of all operational related issues
  • Do Benchmark in order to bring best practices and anticipate where the market is going in terms of Shipping, Payments and Customer Service.

WHO YOU ARE

  • A person with a degree ideally in Economics, Management or Engineering
  • A person with 2 to 4 years of experience in client-facing and project management positions with potential for short term growth
  • A person with a high critical mind-set
  • Very organized
  • Very insistent and not satisfied with the first answer
  • Highly capable of slicing complex problems and address it in a comprehensive matter
  • A strong communicator with great interpersonal skills and a flexible approach – able to adapt communication style to different stakeholders;
  • Knowledgeable of Excel and PowerPoint;
  • Fluent in English - both written and verbally (mandatory)