IT Support Specialist

IT & Systems Hong Kong, Hong Kong


What You’ll Do:

IT Support – Farfetch

  • Manage all aspect of IT support services including laptops running Windows 7 and Apple Mac OS X, Windows Server 2012 R2, Meraki Access points and Cisco Network Switches
  • Provide brilliant server and desktop technical support both physically and remotely
  • Pro-active management and monitoring to ensure good working condition of all Polycom Group 500 video conferencing units and VoIP phones as well as all AV systems.
  • Install and configure software and hardware for end-users to agreed standards under the direction of the team leader
  • Enforce IT processes and procedures and promote JIRA ticketing system.
  • Support end-users in the office for all IT issues and respond to queries in a timely manner
  • Maintain the existing PCs and peripherals to standards determined by the team leader by performing upgrades, new installations and carrying out routine procedures
  • Assist in the compilation and maintenance of an accurate inventory of hardware and software
  • Troubleshoot and diagnose hardware/software faults and solve technical and applications problems
  • Pro-actively provide information to users on the progress of outstanding support calls
  • Contribute to ensuring that the systems and software helpdesks are kept up-to-date and messages are passed on and feedback received promptly
  • Constructing positive communication within the Tech departments ensuring content and materials are reflective and consistent with
  • Supporting global users including New York office remotely
  • STORM – working with the Porto team to build a guide for Browns & FF
  • Identifying tech trends with several departments including Social media
  • Adobe expert – Supporting users on several third party applications with tech issues mainly including licensed software that aren’t FF developed.

Who you are

  • Previous experience in a IT role in a similar function
  • Knowledge of Windows networks, Windows 7/10, Office 2010 - 2016/O365, SCCM 2012, AD administration, Google Apps, Symantec Endpoint Encryption, System Centre Endpoint Protection, printers, PC and Mac devices and OS
  • Experience of network administration and troubleshooting (LANs, WANs, VPN, TCP/IP, Switches and Routers, firewall, Wi-Fi and access points)
  • Experience of MS Exchange server and email clients including outlook for Windows and Mac (2010 – 2016) and Mac Mail
  • Ability to take directions working with limited supervision as well as apply own initiatives
  • Ability to come up with new ideas to further improve the level of service delivered to users
  • Logical and calm with ability to inspire confidence in IT services
  • Ability to thrive in a continuously busy environment
  • Ability to work collaboratively in a Global team displaying a brilliant communication skills
  • Be task focused, results orientated in an agile environment
  • Trouble-shooter who has is able to provide solutions in a timely manner and spot potential issues before they escalate
  • Proficient in internet-related applications such as Google Mail for business, FTP clients and a variety of web browsers
  • Fluent in English (writing and speaking) and Chinese
  • Self-motivated, detail-oriented and organised