Director of Product (Fixed-Term Contract)

Product London, United Kingdom


The role:

The Director of Product, Channels Experience is responsible for the strategy and technical evolution of each of our digital channels (Desktop, mWeb, iOS, Android) including deep-diving into channel-specific challenges e.g. Progressive Web Apps, customer journey across channels, advocating for a customer obsession mindset, design consistency, channel data and success measures, accessibility, channel performance, health and quality.

What you'll do:

Some of the main challenges you will be responsible for tackling:

  • How do we evolve the Farfetch customer experience in our new era?
  • How do we achieve consistency (where needed) across channels and geography?
  • What is our near term and long term strategy in the mobile space?
  • What is our vision for each channel?
  • How do we strive for technical excellence and leverage innovation to drive the channels forward using the latest technological advancements for each channel
Channels Experience:
  • Excellence and cohesion across all Farfetch product channels.Channels Experience
  • Excellence and cohesion across all Farfetch product channels.
  • Articulate the value and identity of all channels and understand the end-to-end customer behaviour in order to deliver seamless experiences across each channel.
  • Build strategic relationships, with Apple and Google and leverage the latest technology from each of the platforms, to drive channel excellence
  • Work collaboratively with key internal partners such as engineering, architecture, design and analytics to evolve each of the channels
  • Be the enablers and educators of innovation and excellence for each channel
Customer Mindset:
  • Consistent design, tone of voice, tracking and feature parity (where shared features exist) across all channels
  • Work with engineering partners to ensure performance is optimal on every channel and exceeds our competitors 
  • Customer insights and practices shape our channels at planning, execution and analysis phases
Who you are:

Team Leadership:

  • You will be responsible for building a team of product managers to support the above missions and challenges

 Cross-functional partnering:

  • You’ll partner with Product Heads, Analytics, Design, Consumer Insights Research, Engineering, functional leaders and marketing teams to deliver the strategy
  • You’ll partner with local People teams to attract and develop talent, managing escalated people issues when needed
  • You’ll impact and influence senior stakeholders (including C Level) to facilitate discussion and decisions, to align to the overall Channels Experience strategy