Partner Service Specialist

Operations Strategy Los Angeles, United States


Description

The role:

This role is responsible for supporting the health of the partner ecosystem, strengthening the daily  operational relationship with each partner and ensuring that the partner's voice is shared throughout the organization.

What you'll do:

  • Act as the main point of contact for partners regarding daily operational and technical queries  (e.g. order/returns issues, systems queries, customer service priorities);
  • Support partners with speed, quality and service on every communication channel;   Monitor operational KPIs, trend spot partners’ behaviors, and proactively seek solutions for  recurring issues;
  • Work closely with internal departments to ensure that top notch service is delivered to all  internal and external customers;
  • Identify best practices and help establish process standards that guarantee consistency and  efficiency at scale;
  • Drive partner satisfaction by providing effective and reliable support and identifying  improvement opportunities to meet partners’ expectations;
  • Be the voice of the partner and advocate for the organization to drive value for the partner  ecosystem

Who you are :

  • Experienced in a service environment, preferably B2B;
  • Self‐motivated and eager to provide impeccable service;
  • Results‐driven with a natural drive for high performance;
  • Organized and detail orientated;
  • Problem solver with strong negotiation skills;
  • Able to work under pressure in a fast‐paced company;
  • Focused on building long‐term relationships with partners;
  • Available, reliable and accountable;
  • Proficient user of IT systems, both partner service tools and windows packages including Microsoft Excel  and Powerpoint