CRM Production Assistant

Customer Marketing London, United Kingdom


The role:

This team is responsible for the day-to-day content management across multiple channels such as email, the site, and the app. You will be helping with email content updates as well as managing the proofing process and requesting translations. As part of the team responsible for the content upload globally across the Farfetch email, website, and apps, you will be ensuring consistency and accuracy across all the Farfetch subfolders and channels. This role will be instrumental in ensuring that content we create across all of marketing is built, maintained and managed.

We are looking for someone with good HTML knowledge and experience in a similar role within email production.

What you’ll do:

  • You will be helping building Farfetch’s weekly emails and in-App campaigns delivered in multiple languages using existing templates.
  • You will work with Digital Designers and Front-End Developer to help optimising designs with implementing testing.
  • You will work closely with the Translation Project Manager to enable a fluent workflow for proofing copy and requesting translations for all emails.
  • You will implement robust QA processes to ensure all emails are executed perfectly on send.
  • You will be helping to troubleshoot and fix errors.

Who you are:

  • You are organised and interested in managing processes.
  • You have the ability to work under pressure and prioritize in a fast-paced environment.
  • You have the ability to work on multiple projects to tight deadlines.
  • You have a basic understanding of web and email development principles.
  • You have an interest in Email Marketing & CRM.
  • You have experience working in a similar role, ideally with experience in e-commerce.
  • You have preferably some experience using an ESP or the desire to learn new technologies.