Patient Intake Coordinator

Administrative Colorado Colorado Springs, Colorado


Position Summary: The Patient Intake Coordinator is responsible for managing the registration process of patients or clients for outpatient behavioral healthcare at Family Care Center.  The Patient Intake Coordinator plays an integral role in assessing the patients’ needs, accurately documenting patient information and appropriately scheduling appointments with practitioners based on intake assessments and provider matrix. 

Essential Responsibilities:

  • Handles a high volume of incoming and outgoing calls and facilitates a positive customer/patient experience.
  • Accurately documents patient or client comprehensive demographic and health information into the electronic health record system
  • Verifies patient eligibility, insurance benefits, out of pocket costs and deductible requirements as well as obtains pre-authorizations or referrals as required
  • Handles scheduling of appointments based on intake assessments and provider matrix
  • Engages in outreach activities, which may include responding to emails, follow up calls to patients, payors, military contacts and providers
  • Provides excellent customer service including supporting patients, families, internal and external customers.
  • Meets established Patient Intake department metrics and quality goals.
Other Duties:
  • Performs other related duties as assigned by management.
Supervisory or Managerial Responsibility: None

Core Responsibilities:
  • Be available to work as scheduled and report to work on time.
  • Be willing to accept supervision and work well with others.
  • Helps to drive “Five Star” clinic performance.
  • Be in compliance with all organizational policies, the Employee Handbook, Code of Conduct, FCC Way and required annual training.
  • Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization.
  • Adheres to safe working practices and always follows all organizational safety policies and procedures.
  • If applicable, wears appropriate PPE as outlined by relevant policy and procedures.
  • Demonstrates compliance with all state, federal and all other regulatory agency requirements.
  • Ensure strict confidentiality of all medical records, PHI, and PII.
 Minimum Qualifications:
  • High school diploma or equivalent required.
  • Associates degree in Health Administration or related field preferred
  • One year customer service or call center experience required.
  • Knowledge of medical terminology, medical insurance or medical billing preferred. Experience with Microsoft Office Suite required.
Work Environment and Conditions:   
  • Continually required to sit. Continually required to utilize hand and finger dexterity.
  • Continually required to talk or hear.
  • While performing the duties of this job, the noise level in the work environment is usually moderate to loud.
  • The employee will occasionally lift and/or move more than 15 pounds.
  • Specific vision abilities required by this job include: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Hourly Compensation:
$18.00 - $20.00

Family Care Center offers competitive compensation and benefits packages with the ability to also maintain work-life balance. Full time employees are eligible for 401k, vision, dental, medical, life, and employee wellness and discount plans.

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.