Patient Collections Specialist

RCM and Payor Contracting Colorado Springs, Colorado Colorado


This is a PRN (as needed/temporary) position.

Who We Are: Family Care Center (FCC) was founded in 2016 with the mission to improve access to mental health care in the local community and has since become Colorado’s largest and fastest growing outpatient provider of services for behavior health. FCC brings together the highest quality providers with a wide range of skills including psychiatrists, psychologists, marital therapists, family therapists, licensed professional counselors, and child therapists to work as a team to help individuals and families on their journey to grow and thrive.

Why We Are Unique:

  • We prioritize giving our Provider's sufficient time to get to know their patients.
  • We enable our Providers to focus on clinical care through extensive administrative support.
  • We empower our Providers to grow and maintain healthy work-life balance.
  • Our quality Providers enjoy being a part of our culture with a higher than industry standard clinician retention rate.
  • Family Care Center believes in autonomy, support, and empowerment for our providers.

Position Summary:
The Patient Collections Specialist is responsible for handling inbound and outbound patient phone calls in an effort to resolve outstanding balances. This position also reviews and mails patient statements, sets up payment plans, and proposes accounts for bad debt.

Essential Responsibilities:
  • Responsible for all functions related to the collection of payment on patient accounts.
  • Communicates directly with patients regarding their financial responsibility for services.
  • Handles inbound and outbound phone calls from internal and external customers, answers questions, take payments and resolves issues.
Other Duties:
  • Performs other related duties as assigned by management.
Supervisory or Managerial Responsibility:

Core Responsibilities:
  • Be available to work as scheduled and report to work on time.
  • Be willing to accept supervision and work well with others.
  • Assists to drive “Five Star” clinic performance.
  • Comply with all organizational policies, the Employee Handbook, Code of Conduct, FCC Way and required annual training.
  • Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization.
  • Adheres to safe working practices and always follows all organizational safety policies and procedures.
  • If applicable, wears appropriate PPE as outlined by relevant policy and procedures.
  • Demonstrates compliance with all state, federal and all other regulatory agency requirements.
  • Ensure strict confidentiality of all medical records, PHI, and PII.
Minimum Qualifications: 
  • High school diploma or equivalent required. Associates degree preferred.
  • Two years clerical experience in a health care setting required. Experience in a call center like environment preferred.
  • Experience with Microsoft Office Suite required.
Work Environment and Conditions:
  • Continually required to sit; continually required to utilize hand and finger dexterity; continually required to talk or hear.
  • Noise level in the work environment is usually moderate to loud.
  • Occasionally lift and/or move more than 15 pounds.
  • Specific vision abilities required: close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust or focus.

Hourly Compensation Range:
 $18.00 - $20.00

Family Care Center offers competitive compensation with the ability to also maintain work-life balance. Full time employees are eligible for 401k, vision, dental, medical, life, and employee wellness and discount plans.

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.