Family Care Center Careers

IT’S MORE THAN A JOB. IT’S A CALLING.

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

Transforming lives is our life’s work.

• CARING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
• UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
• BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
• COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
• IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
• COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
  • Hourly Compensation: $27.00 - $31.00

Position Overview: The Specialty Services Lead is responsible for overseeing staffing for the Care Coordinator and Specialty Services teams, ensuring adequate team coverage in partnership with TMS Operations and Specialty Services Managers. In addition, this role is a critical component of TMS and Specialty Services operations and is responsible for performing educational consultations to interested patients, qualifying them for insurance coverage, obtaining and maintaining authorizations, and working with internal and external clinicians to ensure patient collaboration of care.  Under the direction of the TMS and Specialty Services Managers, the Specialty Services Lead will be a partner in the building and branding of our TMS and Specialty Services programs.  The Specialty Services Lead will work cross-functionally to ensure adaptation and collaboration of new processes and training. 

Essential Responsibilities:

• Evaluates and supports daily TMS Care Coordinator and Specialty Services Lead staffing needs. Reassigns Coordinators as needed to ensure adequate coverage within region and/or state.
• Trains and mentors TMS Care Coordinators and Specialty Services Leads in collaboration with TMS Operations and Specialty Services Managers.
• Complete prior authorization forms for all Specialty Services, including TMS, IOP and Psych Testing, and ensures prompt insurance follow up.
• Assists in scheduling Peer to Peer Reviews with insurance companies and internal Psychiatrists or appropriate clinicians.
• Writes and follows-up on all insurance appeal letters.
• Collaborates with Benefits Investigator/Cost Estimation Team to understand and relay findings to patients.  Works with patients on financing options when applicable (insurance and self-pay).
• Acts as patient liaison throughout the journey from consultation/Intake to program start.  Provide consistent communication with patients so they understand where they are in the insurance approval process.
• Schedules patients’ mappings and Specialty Services treatments with applicable clinicians. 

Other Duties:

• Performs other related duties as assigned by management.

Supervisory or Managerial Responsibility:

• None
   

Travel

• 95% of duties will be in clinics within a single metropolitan area (region).  Less than 5% travel outside the region. 

Minimum Qualifications:

• High School Diploma or GED required. Associates degree preferred.
• Two years’ experience in healthcare-related field with 6 months TMS Care Coordinator experience required. Mental Health or Medical Assistant experience preferred.
• TMS training certification and current drivers license required.
• Current BLS preferred.

Location: Hybrid

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. 

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