Description

Role: Mid-Market Account Manager,  

Location: London (Hybrid - 3 days in Old Street Office)

Who we are:
Imagine what even the world’s finest organizations could achieve if all their employees were coached to be their absolute best. 

At EZRA, we’re on a mission to do just that. We believe through coaching; people get to know themselves. Their goals. Weaknesses. Hang-ups. And once they know all that, they can build on the good stuff and work on the rest. 

This mindset applies not only to our clients but is manifested in our own EZRA family. We believe we are changing people’s lives. We believe a happy team is a productive team. We want our people to care and be proud of what they do. We also practice what we preach – every member of our team gets to experience the superpower that is coaching for themselves, among some other pretty incredible perks. 

EZRA is the fastest growing global coaching company, supporting some of the world’s leading companies. If all of this resonates, EZRA just might be the place for you.  

The role:
We are looking for a dynamic and results-oriented Mid-Market Account Manager to drive sales and build meaningful relationships with our mid-market clients. The Account Manager will be the face of the long-term EZRA relationship with the mission of being the brand ambassador in their assigned territory. This role is responsible for setting the account approach through consultative relationship building and needs analysis, being essential to the ultimate client experience! 

This role will work in partnership with multiple stakeholders across EZRA’s business. This individual must have a passion for relationships with an incredible desire to be a part of a team that is going to change the world!  

The team:
Reporting to the Team Lead of Mid-Market Growth, you will be part of a newly formed Mid-Market team that will be focused on developing strategic customer relationships to unlock value for our clients and in turn incremental revenue opportunities for EZRA, as we take them on the journey of scaling coaching across their organization..  

How will I make an impact?
Sales:
• Proactively manage a global territory of listed accounts. Lead all sales efforts from qualification to contracting. Identify personas at target accounts and create tailored messaging.
• Link EZRA solutions and value to desired business outcomes. Understand the competitive landscape and how to differentiate EZRA.
• Achieve and exceed sales OKR’s and KPI’s, including full sales quota.
• Set and execute account strategy and contact mapping for clients and develop thorough understanding of needs and objectives.
• Directly own renewal and collaborate on expansion sales through delivering an exceptional customer experience.
• Lead all sales efforts from identifying new stakeholders and budget holders to qualification and contracting.
• Maintain Salesforce.com to ensure pipeline management and accurate forecasting.  

Customer Success:
• Provide effective and proactive first-level service to the EZRA prospective and existing accounts.
• Project manage the client onboarding set-up, from contract close to launch date collaborating with key functions that play a role in the implementation process. Consult on best practices for effective end user adoption.
• Effectively communicate with cross functional departments that support the overall customer and participant experience. Oversee all reporting requirements at account level during the EZRA Program.
• Key day-to-day relationship contact for our client stakeholders including regular touch points for Annual and Quarterly reviews.
• Stay well-versed in and be able to explain and articulate EZRA’s Product and Platform capabilities.
• Creation of customer reporting using Customer Portal.
• Webinar launch facilitation (where relevant)
• Use of key delivery systems - Online Intake forms, EZRA Admin, Customer Portal and Power BI  

What you bring to this role:
You have:
• 2+ years of relevant enterprise sales or CSM experience managing client relationships.
• Strong executive presence and communication skills including compelling presentation/storytelling skills.
• Relevant experience in the HR consulting / leadership & L&D space preferred
• Excellence in networking, partnering, and communicating with senior stakeholders.
• Strong opportunity qualification skills.
• Attention to detail and highly organized.
• Critical thinking skills: ability to problem solve independently and quickly.
• Confident, accurate and clear communicator. Ability to influence others without direct authority.
• Proficiency in MS Office Suite.
• Must be to be ‘in the market’ with clients.
• Required travel, and office attendance in alignment to the EZRA’s Global Hybrid working policy

• Fluent French speaker - Preferred 

What we offer:

Your own world class coach

Friends and family coaching

2 weeks work from anywhere

Charity days

Learning and Development Budget

Weekly wellbeing hour

We are an equal opportunity employer dedicated to having a thriving, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.