ERP SUPPORT SPECIALIST
Head of ERP Support
Introduction of the role
- We are currently hiring a Support Specialist to join our team.
- The role will be the primary contact for all ERP application support needs responsible for providing initial response and basic troubleshooting for internal users.
- Application support and troubleshooting a variety of technical issues with a focus on internal customer service.
- Answering inquiries received at the Help Desk and accurately classifying, prioritizing, and recording the service requests based on defined SLA.
- Working with users to appropriately diagnose the nature of their problems and resolving ERP application issues.
- Active participation on global implementation project.
- Preferred Bachelor’s degree or experience in related field
- 1+ or 3+ year experience in application support
- 1+ or 3+ year experience providing end-user application support and ERP systems
- Ability to identify and solve problems with limited supervision
- A positive, customer-friendly attitude with attention to detail
- Entrepreneurial minded with an internal drive to continuously hit goals and succeed
- Strong organizational and prioritization skills with ability to effectively work and collaborate with multiple departments / functions
- Proficient technical knowledge in various systems, software and database applications
- Intermediate knowledge working with SQL databases
- Experience in writing SQL queries
- Czech – native/fluent
- English - fluent