Support Specialist

Information Technology Prague, Czech Republic


JOB ADVERT

Position

ERP SUPPORT SPECIALIST

Centre

Back Office

Reports to

Head of ERP Support

Introduction of the role

  • We are currently hiring a Support Specialist to join our team.
  • The role will be the primary contact for all ERP application support needs responsible for providing initial response and basic troubleshooting for internal users.

Key responsibilities

  • Application support and troubleshooting a variety of technical issues with a focus on internal customer service.
  • Answering inquiries received at the Help Desk and accurately classifying, prioritizing, and recording the service requests based on defined SLA.
  • Working with users to appropriately diagnose the nature of their problems and resolving ERP application issues.
  • Active participation on global implementation project.

Skills needed

  • professional
  • Preferred Bachelor’s degree or experience in related field
  • 1+ or 3+ year experience in application support
  • 1+ or 3+ year experience providing end-user application support and ERP systems
  • personal
  • Ability to identify and solve problems with limited supervision
  • A positive, customer-friendly attitude with attention to detail
  • Entrepreneurial minded with an internal drive to continuously hit goals and succeed
  • Strong organizational and prioritization skills with ability to effectively work and collaborate with multiple departments / functions
  • IT
  • Proficient technical knowledge in various systems, software and database applications
  • Intermediate knowledge working with SQL databases
  • Experience in writing SQL queries
  • languages
  • Czech – native/fluent
  • English - fluent
  • others

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