Director of CX Applications

Information Technology Raleigh, North Carolina Southeast, United States


There has never been a better time to join Extreme, with several acquisitions extending our portfolio and go to market strategy, we have seen enormous opportunity and growth within the region. 

 Aside from being a Technology Leader in the Gartner Magic Quadrant, we also adamantly promote an internal culture that truly embraces diversity, inclusion and equality in the workplace. Having Diversity and Inclusion as part of our core values and beliefs, we’re proud to foster an environment where every Extreme employee can thrive because of their differences, not despite them.

Opportunity Overview

This position of Director of CX Applications is for an experienced information technology (IT) director to lead our team of software engineers and other technology staff who support both legacy system maintenance, new application development, data architecture, and quality assurance.  Extreme Network’s strategic direction is to modernize our core systems on the current market leading platforms (e.g. Salesforce) leveraging its social, mobile, and integration capabilities.  Must have a strong background in technology, system integration, data architecture, application development, and agile software development methodologies. 

A successful candidate will have prior experience leading a diverse technical team, strong leadership skills, ability to build relationships with stakeholders in various areas of the business to drive efficiency & effectiveness.  This role is expected to combine strategy, technology, and initiatives to support Extreme Network’s growth and transformation.

Position reports to Vice President, IT Enterprise Applications.

Essential Duties and Responsibilities:

  • Establish strong, positive relationships with Extreme Networks internal business stakeholders, in Marketing, & Services
  • Must have an ability to map business processes to technology solutions.
  • Must be detail oriented, a strong communicator with great interpersonal skills, and ability to motivate the team to deliver multiple projects simultaneously and meet deadlines.
  • Must have a strong technology background with the ability to execute a strategic vision, coupled with the ability to explore and recommend new technology and development approaches.
  • Direct the IT Front Office Applications team in support of multiple legacy system enhancements, modernization, system integration, and new application development projects.  Management duties include:
    • Mentoring/coaching/managing individual team members
    • Establishing the appropriate management structure for the department
    • Goal setting and performance appraisals
    • Aligning team objectives with Extreme Networks mission/vision/values
    • Leading by example, hands-on approach.
    • Budgeting
    • Vendor management
  • Direct the IT Front Office Applications team in supporting, maintaining, and rationalizing the applications footprint including integrating, migrating, and/or modernizing applications on the current market leading platforms e.g. Salesforce.  Must have solid understanding of system architecture, integration, and data migration approaches.
  • Coordinate and integrate application development from external IT and third-party managed services partners.
  • Coordinate and prioritize the activities of resources to enable progress on multiple, concurrent high priority projects.
  • Communicate across all levels of the organization to ensure identification of and response to business technology requirements.
  • Participate in the definition, champion and enforce the use of portfolio and project management, software development, change, QA, and release management processes, consistent with the standards established by the company.
  • Work closely with enterprise project management office (PMO) to apply a disciplined approach to develop requirements, project plans, budgets, schedules, and risk profiles for information technology projects.
  • Apply agile and/or iterative development methodologies to software/application development projects.  Lead the effort to introduce and refine agile approaches within the organization.
  • Establish and maintain a complete software development lifecycle including methodology and tools from design through test and delivery with an emphasis on software configuration and change management across cloud and on-premises application environments.  Support dynamic metrics and reporting of SDLC process and status.

 Experience/Qualifications

  • At least ten (15) years’ experience in CRM, marketing, technology or an equivalent combination of education and experience to perform the essential functions of the job with at least five (7) years in a management
  • Proficient in cloud platforms and applications, and experience implementing at an enterprise-scale
  • Bachelor’s degree in Information Technology or equivalent.
  • Proven leadership experience in a large and complex IT organization providing services to internal and/or external clients.
  • Broad knowledge of IT architectures, methodologies, processes, and tools.
  • Disciplined process orientation, attention to details, troubleshooting skills, and root cause analysis expertise.
  • Ability to think critically and strategically and to collaborate effectively with staff at all levels.
  • Ability to display tact and diplomacy in difficult or sensitive situations.
  • Ability to proactively solve problems and work independently.
  • Skilled at effectively resolving conflict.
  • Ability to design and implement strategies which maximize employee potential and foster high ethical standards in meeting the organization’s vision, mission, and goals.
  • Focus on fostering an environment of accountability
  • Background in Salesforce highly desirable.
  • Strong background in software/application development lifecycle, including budget, planning, requirements management, and test procedures.

 LOCATION:  Preference is to hire near our office in the Raleigh, Durham, RTP area of North Carolina - Morrisville, NC. We use a FlexFirst approach to remote/hybrid work to allow a balance of work from home and access to a local office for collaboration as needed.

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.

 We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.