Intern - Customer Success Product Manager

Marketing United States United States

There has never been a better time to join Extreme, with several acquisitions extending our portfolio and go to market strategy, we have seen enormous opportunity and growth within the region. 

 Aside from being a Technology Leader in the Gartner Magic Quadrant, we also adamantly promote an internal culture that truly embraces diversity, inclusion and equality in the workplace. Having Diversity and Inclusion as part of our core values and beliefs, we’re proud to foster an environment where every Extreme employee can thrive because of their differences, not despite them.

About the Role 

Are you passionate about SaaS and Networking? Do you want to work where the people are as committed and as passionate as you are? As a Customer Success Intern with Extreme Networks you will help define the future of Extreme Services and Support through partnerships with stakeholders all across the organization. To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong project and analytical capacity and have excellent problem-solving skills.  You will need a strong desire to help others succeed. 

Extreme’s Customer Success group is on a mission to help customers achieve business goals faster and get the most out of their investment with us. Our services and support help customers throughout their journey to ensure they realize full value and achieve their business outcomes. 

The Customer Success Product Manager is a key role for ensuring market success, client satisfaction and driving our Success, Support and Professional Services product roadmap and offerings. You will develop a deep understanding of market needs and competitive knowledge, articulating vision and strategy for products/offerings, and providing input to our product lifecycle. As a product manager, you are highly engaged with all areas of the business and work closely with license and services sales, services delivery, operations, enablement, and product marketing teams to deliver world-class offerings that help customers achieve ROI on their Extreme Network investments. You will be customer driven and constantly seek input from prospects, customers, advisory boards, sales, delivery, and internal subject matter experts. This position reports to the Senior Director of Product Management.  

Scope of work: 

Provide direction to the Extreme Customer Success leadership team on how to modernize our core support and professional services to drive better attach rate and align to the future of Extreme Network’s product portfolio.  

You will... 

  • Research other networking competitors and adjacent technology companies on their hardware warranty 
  • Determine what features of ExtremeWorks, PartnerWorks, and Premier Services are most attractive to customers based on what actually gets consumed 
  • Deep dive into Professional Services SOW’s to develop a pareto of activities to develop a professional services roadmap. 
  • Develop what-if models on how any change would impact revenue, margin, attach 
  • Work with members of other teams (Product Management, Services Sales, Service Operations, Services PLM, Customer Success 

What You'll Need... 

  • Pursuing Bachelors or Masters degree in business, not graduating earlier than August 2023 
  • Ability to sift through a ton of data and develop a point of view without having all of the information in front of you 
  • Self-starter and independent thinker 
  • Technical aptitude, preferably on Mac's and MS Office 
  • Familiarity with Excel and Tableau 
  • Excellent communication skills, written and verbal 
  • Proven problem-solving skills 
  • Collaborative attitude 

Bonus Points 

  • Great team player - collaboration skills 
  • Willingness / ability to learn new tools and processes 
  • MBA with a technical background