Agent Operations Specialist - Chile & Colombia (Remote from Chile)
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Description
We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in Chile.
The pay for this position is between CLP 1,675,000 per month and CLP 2,100,000 per month, and is dependent upon location, experience, skills, and training.
Who is eXp?
Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.
Come join us at eXp Realty – a 7x Glassdoor Best Places to Work organization!
What you will do:
Responsible for delivering exceptional support to agents by resolving their inquiries, requests, and administrative processes efficiently and with a high standard of quality. This role serves as a critical link between agents and various support teams, fostering a positive experience aligned with the organization’s values. Additionally, the role contributes to continuous improvement efforts by identifying process optimization opportunities and ensuring the highest levels of service delivery.
- Respond promptly to agent inquiries through various communication channels (email, chat, phone, etc.).
- Address and resolve issues related to systems, processes, or specific services provided to agents.
- Manage administrative requests, including data updates, profile changes, and other agent-related processes.
- Escalate complex cases or technical issues to appropriate teams, ensuring follow-up and resolution.
- Monitor and report key service metrics, such as response times and agent satisfaction.
- Identify opportunities to enhance support processes and propose innovative solutions.
- Ensure all agent interactions adhere to established quality standards.
- Support special projects related to agent services, such as tool launches or process updates.
How you will grab our attention:
- Technical Skills:
- Proficiency in CRM tools and case management systems
- Basic understanding of administrative and operational processes in the real estate industry (preferred but not required).
- Ability to analyze service metrics and generate reports.
- Soft Skills:
- Excellent verbal and written communication skills.
- Strong customer service orientation with empathy for agent needs.
- Ability to multitask and work effectively under pressure.
- Proactive problem-solving and resolution skills.
- Team player with strong collaboration abilities.
eXp Realty and its affiliated companies are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.