Agent Support Coordinator - South Africa (Remote from S. Africa)
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Description
We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in South Africa.
This contract role is 6 months duration with potential to renew upon mutual agreement. The targeted start date is June 3rd, 2024. The total base pay for this position starts at ZAR 18,000/month in our lowest geographic cost of living market up to ZAR 20,000/month in our highest geographic cost of living market and is dependent upon many factors such as location, experience, skills, and training.
Who is eXp?
Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.
Come join us at eXp Realty – a 7x Glassdoor Best Places to Work organization!
What you will do:
We are looking for an Agent Support Coordinator to manage our virtual front desk on a daily basis and to perform a variety of administrative and clerical tasks.
Responsibilities
- Greet and welcome guests as soon as they arrive at the virtual reception
- Direct visitors to the appropriate person and offices
- Answer, screen and forward incoming phone calls
- Take Messages when agents aren’t available, and send emails and whatsapp’s to agents to assist them with referrable business and leads.
- Upload leads received to Workplace - 100% South African
- Manage birthday calendars
- Schedule meetings (in lieu of the offices in Ops in the near future)
- Guided Tours with guests / new agents as and when required, ad hoc
- Assist Agent Services Lead, ad hoc
- Call the newly onboarded agents, welcome them and guiding them to the PDF and training etc
- Work with Global Administrative Assistant where required, understand the internal marketing platforms
- Assist agents with opening tickets for support in Operations
How you will grab our attention:
- Proven work experience as a Receptionist, Front Office Representative or similar role in the Real Estate industry
- Bi-lingual – beneficial
- Proficiency in Microsoft Office Suite
- Professional attitude
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Hands on approach and ‘anything can do attitude’
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service passionate – looking for a positive result
- Matriculated
- Be able to handle pressure well
- Must be able to work remotely
EEO Statement:
We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.