Description
We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in the U.S., excluding U.S. territories.
Who is eXp?
Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.
Come join us at eXp Realty – a 6x Glassdoor Best Places to Work organization!
What you will do:
A Team Services Support Analyst creates, maintains and dissolves teams in the US Realty division. The Analyst will manage documentation, keep accurate team records, update agent payplans, and coordinate with the team leader and team members from onboarding through the lifecycle of the team. Analysts support the teams in their assigned regions.
Document Management
- Send and monitor documentation needed for adding or removing an agent from a team
- Dissolve Teams that are listed on the Offboarding Report
- Sign documents, Monitor and Track Errors on Team Documents
- Collaborate with coworkers on documents missing from current teams
- Support for Team releases for Referral Division
Communication
- Monitor and follow up in assigned chats
- Monitor and follow up on all Emails
Team Management
- Assist Onboarding or Brokerage Ops for issues with team agents
- Audit List of Teams for accuracy
- Audit Team Rosters for correct Skyslope offices
Support
- Offer support to other staff as needed regarding team agents
- Create content for agent-facing marketing materials
- Utilize eXp World for training and staff support
Meetings/Training
- Attend Team Training Sessions weekly
- Present and review topics/projects with eXp Staff
- Complete assigned training in a timely manner by due dates given
- Learn and develop good communication skills
Other Software
- Utilize Trello Board / Holaspirit to keep track of projects with leads and managers
- Utilize Hubspot Ticket platform assign unassigned tickets:
Projects as needed
- Team Services Projects as needed
- Assist Leads in training as needed
- Updating existing guides or create new guides for process changes
- Assess processes to recommend improvements
How you will make an impact:
- Perform designated job tasks efficiently and within the provided time frame.
- Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels.
- Attend virtual meetings, provide updates on progress, and actively participate in discussions.
- Adhere to company policies and guidelines, including data security and confidentiality.
- Complete assigned projects, assignments, or tasks with attention to detail and quality.
- Manage and prioritize workload effectively to meet deadlines and deliver results.
- Continuously update job knowledge by participating in training opportunities or self-directed learning.
- Collaborate with colleagues on shared documents or projects using remote collaboration tools.
- Take ownership of assigned work and demonstrate initiative in identifying and addressing challenges.
- Ensure availability and responsiveness during agreed-upon working hours.
How you will grab our attention:
- Agile/Flexible attitude
- Strong attention to detail required
- Excellent customer service abilities: written and verbal communication must be superb
- Excellent critical thinking and problem solving skills
- Team player - able to complete individual tasks as well as work on a team to accomplish a goal
- Experience in the real estate industry strongly preferred
- Excellent communication skills both written and verbal
- Experience in coordinating events and group activities
- Conflict resolution and active listening: ability to assess a customers need or concerns and deliver solutions using critical and creative thinking
- Proficient knowledge of G Suite required; Microsoft Office experience is a bonus
- Remote Work experience required
- Dedicated home-office/work space
- Advanced Trello experience preferred
- Aptitude for using online platforms and softwares to work remotely
Education & Experience:
- High school diploma required or equivalent years of applicable experience
- 0-2 years experience
- Associate's degree preferred
- Demonstrated ability to provide excellent customer service including conflict resolution required
- Experience in Google Suite, Hubspot, task management software, Dropbox sign, Trello preferred
If you think you'd make a great match for this position but don't meet all the requirements, we would still encourage you to apply!
What eXp provides:
- Fully remote environment
- Paid time off
- 401k with 4% match (immediate vesting)
- Robust Medical, Dental, & Vision benefits
- Company provided equipment
- Monthly Technology Stipend
- FSA & HSA with employer contributions
- Stock option grant
- Health & Wellness incentives
- 100% Paid Parental Leave
- And more…
eXp Realty and its affiliated companies are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.