Sr. IT Support Specialist
Description
Evolus is a performance beauty company with a customer-centric approach focused on delivering breakthrough products. We are seeking an experienced, collaborative Sr. IT Support Specialist. This individual will be part of a small, highly motivated IT team, responsible for managing and maintaining corporate IT systems and infrastructure for our growing company. This role will be the point of contact for all Evolus staff (remote and HQ) and will be responsible for the day-to-day support of all staff, devices and third-party services that keep our office running efficiently. This is a great opportunity for someone who enjoys a fast-paced, ever-changing environment, new challenges, evolving their skills and improving processes. If you are looking for an opportunity to showcase your abilities while growing your knowledge, then look no further! In this role, you will be challenged to drive the success of Evolus to continue building a brand like no other.
Let’s talk about some of the key responsibilities of the role:
- Tier II-escalated support of corporate applications, cloud-infrastructure, and client hardware to include Single Sign On, Multi Factor Authentication, Microsoft 365 (i.e., SharePoint, Teams, OneDrive, Exchange Online, Intune, etc.), other cloud/SaaS applications, LAN/WAN, Windows/Mac laptops, iPads, and mobile devices.
- Work with ticketing systems (Jira Service Management preferred) to manage user requests and support.
- Create and maintain internal and external technical knowledge articles to streamline issue resolution and support a cross-functional team.
- Support IT processes relating to Sarbanes Oxley (SOX) IT General Controls, such as access provisioning, deprovisioning, and user access review.
- Assist in the creation or enhancements of Standard Operating Procedures (SOPs) for day-to-day operations and ensure they are adhered to.
- Support and maintain user provisioning and deprovisioning automated workflows and administer user accounts in Microsoft 365/Entra ID.
- Provide feedback to the IT Management team with ways to streamline support for end-users and enhance automation of deployment of equipment.
- Assist with infrastructure enhancements across technology stacks such as Microsoft 365, Entra ID, Microsoft Azure, Exchange Online, and similar cloud platforms.
- Provide escalated support of conference rooms and other AV equipment (e.g., Teams Meeting Rooms & Crestron preferred)
- Maintain accurate asset management by maintaining records of all systems in production, and in stock, or retired.
- May perform other related duties as required and/or assigned
Skills and Qualifications Required for this Dynamic Team Member:
- Bachelor’s degree with coursework in Computer Science, CIS, MIS, Information Technology, or related field trade certificates comparable to degree/experience preferred.
- 5+ years of experience providing desktop or end-user support.
- 3+ years of work experience supporting end-users on Microsoft Azure AD/Entra ID and M365 applications to include Exchange Online, SharePoint, Teams, OneDrive, and Intune.
- Strong experience administering Microsoft 365 accounts, groups, distribution lists, shared mailboxes, emails, and applications as well as related Microsoft 365 resources (mailboxes, 365 groups, user permissions).
- Experience assisting employees of varying levels of computer expertise; ability to clearly and concisely communicate technical information to staff of all levels of technical sophistication.
- Strong analytical problem-solving skills.
- Ability to quickly grasp technical issues and offer solutions.
- Ability to follow standard operating procedures and documented internal processes.
- Ability to work in a team environment, as well as independently when required.
- Excellent verbal & written communication skills.
- Customer-focused attitude and desire to interface directly with end-user clients.
- Attention to detail while working in a fast-paced environment.
- Must be proficient with Microsoft Windows 10/11, Apple MacOS Operating Systems, and iOS/Android.
- MCSA, Azure Administrator Associate (AZ-104), or better preferred.
- Experience implementing and maintaining SOX compliance is preferred.
A Few Other Items Worth Mentioning:
- Office location – Newport Beach, CA
- This position reports directly to the Manager, IT Operations
- Some travel may be required
Compensation & Total Rewards
The expected hourly pay range for this position is $34.00 to $43.00. Your actual hourly rate will be determined on a case-by-case basis and may vary based on a number of considerations including but not limited to role relevant knowledge and skills, experience, education, certifications, and more.
We offer more than just a paycheck, and your base salary is just the start! Stay happy and healthy with our competitive suite of medical, dental and vision benefits to help you feel your best and be your best. We also provide those benefits you shouldn’t have to worry about, from employer covered life insurance to short-term disability. Take advantage of the 401k match offered by Evolus and let us invest in your future. You may also be eligible for new hire equity and long-term incentives in the form of RSUs, stock options, and/or discretionary bonuses. We offer mental health and wellbeing resources for you to develop skills to find your calm, boost your confidence, and show up as your best self in work and life. Travel or relax and come back feeling refreshed with our flexible paid time off program for exempt employees and a paid time off accrual plan for non-exempt employees. Did we mention the holiday soft closure between the Christmas and New Years holidays? We have that, too. Additional perks include regularly catered team meals at our Evolus Headquarters, a fully stocked kitchen (Kombucha & Coffee included), and the opportunity to join an organization where our values of Grit, Impact, Fun, and Transparency are displayed daily.
Evolus takes pride in being a company on the forefront of innovation, while being committed to conducting its business with the highest degrees of integrity, professionalism, and social responsibility. We are also committed to complying with all laws and regulations that apply to our business. Employee welfare is no different. Here at Evolus, we don’t just work together, we’ve built a culture of inclusion! Because of this, you’ll find yourself immersed in an environment that not only promotes respect, collaboration and team building, but a diverse community. And that’s just the tip of the iceberg. Join our team and see for yourself! EOE M/F/D/V. For more information, please visit our website at www.evolus.com.