Account Coordinator - Everyday Health

Sales Denver, Colorado Remote - United States


Description

Everyday Health Group (EHG) is a recognized leader in patient and provider education and services attracting an engaged audience of over 60 million health consumers and over 800,000 U.S. practicing physicians and clinicians. Our mission is to drive better clinical and health outcomes through decision-making informed by highly relevant information, data, and analytics. We empower healthcare professionals and consumers with trusted content and services delivered through Everyday Health Group’s world-class brands.

The Opportunity

The Account Coordinator role is the primary contact for our transactional clients post sale.  This critical role is responsible for developing long term client relationships and providing end to end account management including - ensuring user adoption, providing responsive product support, proactively aligning products with client needs, driving usage across the client portfolio of products, securing high client satisfaction/retention through renewals and timely, accurate fulfillment of client purchased products.

This role is ideal for candidates who enjoy consultative selling, are achievement-orientated and believe in driving customer satisfaction through strong collaboration with clients and internal stakeholders. The ideal candidate is success-driven, fast-paced, works well in a diverse team and enjoys a dynamic and ever changing environment.

Key Responsibilities

  • Retain and grow sales and usage with existing clients to exceed all team usage and sales goals within assigned accounts/territory 
  • Develop strong, long-lasting relationships with existing clients, to foster trust and understanding of customer’s needs
  • Ensure adoption and usage of the full value of client’s products by delivering a consultative, solution-oriented account management approach
  • Proactive client communication including upcoming events, updated product features/functionality, monthly reporting and quarterly business reviews
  • Timely, accurate fulfillment of purchased products/services
  • Accurately forecast and report monthly, quarterly and annual sales, usage, activities and pipeline to management on a timely basis 
  • Plan/execute Partnership Performance Reviews for larger transactional customers
  • Primary point of contact for transactional client support and issue resolution
  • Manage renewals on non-strategic transactional accounts
  • Coordinate/collaborate with Account Representative on renewals on larger strategic transactional accounts
  • Utilize Salesforce to accurately document and monitor all activities
  • Drives regular client contact initiatives from within the team 
  • Familiar with the healthcare market trends as well as healthcare industry as a whole

Job Qualifications

  • Required Knowledge, Skills and Attributes 
  • Demonstrated success in uncovering sales growth opportunities within existing clients.
  • Desire and skilled ability to develop and maintain strong, long-lasting relationships with high level executives and decision makers over long periods of time. 
  • Advanced ability to communicate and negotiate professionally and effectively, in-person, over the phone and in writing.
  • Experience presenting to individuals, groups and executives in-person and over the phone/email/Internet.
  • Ability to work independently, as well as collaborate within a team. 
  • People-oriented, solution-oriented, goal/results-oriented.
  • Ability to prioritize and manage multiple responsibilities.
  • Proficiency in using the Internet, MS Outlook/Word/Excel/PowerPoint and CRMs (Salesforce)
  • Ability to travel to clients and/or tradeshow as required (25%).
  • Required Education and/or Experience
  • Bachelor’s degree in business, marketing, or related field or equivalent experience required. 
  • 2+ years of current sales and/or account management experience or equivalent where a significant portion of compensation is tied to sales/ quota attainment, preferably in the healthcare and/or recruitment/advertising markets.
  • Recent experience with contract execution with executive level decision makers.

Our Culture and Values

We love collaboration, always desire to understand the business problem we’re solving, push decisions down as low as possible, and want to further our culture of innovation and experimentation.  We created our values together, to embody both our audience goals and our workplace aspirations: to promote diversity and create opportunities; to be authentic; to enable wellness; to ignite passion and reimagine possibilities; to be results driven with a bias toward action; and to inspire connectedness.

About Everyday Health

At Everyday Health Group, a division of Ziff Davis, we work in a culture of collaboration and welcome those who desire to join our growing global community.  We believe in careers versus jobs and people versus employees.  We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work. 

Everyday Health offers competitive salaries in addition to robust health and wellness focused benefits including medical, dental, vision, life and disability benefits; Flexible Spending accounts, 401(k) with company match, an Employee Stock Purchase Plan, Pregnancy and Parental leave, 

Family Planning Support via Maven, Flexible Time Off, Volunteer Time Off, Fitness Reimbursement as well as employee-focused engagement and education programs, including Employee Resource Groups and company-sponsored events. If you’re seeking a dynamic work environment where you can see the direct impact of your performance, then Everyday Health is the place for you.

Everyday Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. (Colorado only*) *Note: Disclosure as required by sb19-085 (8-5-20) of the salary compensation for this role when being hired into our office in Colorado.  The salary range for this role is $41,250 to $55,000.  

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