Customer Success Specialist, Physician Partnerships - Everyday Health

Sales Remote - United States


Description

Everyday Health Group (EHG) is a recognized leader in patient and provider education and services attracting an engaged audience of over 60 million health consumers and over 800,000 U.S. practicing physicians and clinicians. Our mission is to drive better clinical and health outcomes through decision-making informed by highly relevant information, data, and analytics. We empower healthcare professionals and consumers with trusted content and services delivered through Everyday Health Group’s world-class brands.

The Opportunity

Castle Connolly, a subsidiary of Everyday Health Group, is looking for a high-performing and driven individual to join our Account Management/Sales team to support our physician and magazine sales.  The Customer Success Specialist (CSS) will be a key member and report to the Director of Inside Sales. 

 

This position will be essential for providing outstanding customer service, help maximize revenue and exceed team targets.  The CSS will be responsible for cross selling and upselling integrated packages to doctors, marketing professionals and practice managers who are part of the Castle Connolly Top Doctor database.  In addition, the CSS will manage the day-to-day publisher relationships and execution of a unique, best-in-class data licensing partnership that drives revenue, lead generation, and brand awareness.

 

The CSS will collaborate with the marketing & publishing teams, inside sales representatives, and sales leadership to deliver support that optimizes the overall team’s performance.  The ideal candidate will have previously worked with physicians, be well organized, self-motivated, a team player, possess extreme attention to detail and business acumen.  Also, they will have the ability to work in a fast paced, everchanging and multitasking environment.

 

Key Responsibilities

  • Assist in managing active existing physician and magazine accounts on a day-to-day basis
  • Secure account renewals for existing business
  • Utilize CRM tools for record keeping and account information sharing
  • Collaborate with other departments including research, marketing, editorial, social and ad operations
  • Ensure data quality through close collaboration with our publishing partners to produce high-quality print publication
  • Oversee partner operations including invoicing, renewal agreements, and other duties as assigned
  • Manage Castle Connolly brand marketing opportunities with our publisher partners by proactively managing the creative process, ensuring optimal ad placement, and ultimately driving business outcomes through your coordination
  • Partner with day-today publisher partners to ensure successful execution of data licensing
  • Demonstrates highest level of organizational skills and is detail oriented
  • Ability to balance simultaneous projects, evaluate workload, and prioritize tasks based on impact
  • Demonstrates a sense of urgency to attain and exceed desired results
  • Displays excellent troubleshooting and creative problem-solving skills
  • Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions
  • Ability to respond and react in a timely manner to requests from peers and external customers
  • Clearly communicate & set expectations
  • Other core competencies will be defined by your direct manager

 

Job Qualifications

  • 1-3 years of sales account management experience, ideally with previous exposure to the healthcare industry and/or healthcare providers
  • Ability to organize and maintain multiple tasks & accounts at once
  • Provide outstanding customer service
  • Ability to be flexible and work in a fast-paced environment
  • Excellent written and verbal skills
  • Preferred experience with sales teams, sales partners, or b2b customers
  • Bachelor’s degree
  • Experience with Salesforce is a must
  • Experience with PowerPoint, Excel & email marketing platforms are a plus

 

Our Culture and Values

We love collaboration, always desire to understand the business problem we’re solving, push decisions down as low as possible, and want to further our culture of innovation and experimentation.  We created our values together, to embody both our audience goals and our workplace aspirations: to promote diversity and create opportunities; to be authentic; to enable wellness; to ignite passion and reimagine possibilities; to be results driven with a bias toward action; and to inspire connectedness.

 

About Everyday Health

At Everyday Health Group, a division of Ziff Davis, we work in a culture of collaboration and welcome those who desire to join our growing global community.  We believe in careers versus jobs and people versus employees.  We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work.

Everyday Health offers competitive salaries in addition to robust health and wellness focused benefits including medical, dental, vision, life and disability benefits; Flexible Spending accounts, 401(k) with company match, an Employee Stock Purchase Plan, Pregnancy and Parental leave, Family Planning Support via Maven,  Flexible Time Off, Volunteer Time Off, Fitness Reimbursement as well as employee-focused engagement and education programs, including Employee Resource Groups and company-sponsored events. If you’re seeking a dynamic work environment where you can see the direct impact of your performance, then Everyday Health is the place for you.

Everyday Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. This is a remote/office-based position which may be performed anywhere in the United States except within Colorado.

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