Customer Success Specialist

SalesRemote, North Carolina


Description

Castle Connolly, a subsidiary of Everyday Health Group, is looking for a high-performing and driven individual to join our Account Management/Sales team to support our physician and magazine sales.  The Customer Success Specialist (CSS) will be a key member and report to the Director of Inside Sales. 

 

This position will be essential for providing outstanding customer service, help maximize revenue and exceed team targets.  The CSS will be responsible for cross selling and upselling integrated packages to doctors, marketing professionals and practice managers who are part of the Castle Connolly Top Doctor database.  In addition, the CSS will manage the day-to-day publisher relationships and execution of a unique, best-in-class data licensing partnership that drives revenue, lead generation, and brand awareness.

 

The CSS will collaborate with the marketing & publishing teams, inside sales representatives, and sales leadership to deliver support that optimizes the overall team’s performance.  The ideal candidate will have previously worked with physicians, be well organized, self-motivated, a team player, possess extreme attention to detail and business acumen.  Also, they will have the ability to work in a fast paced, everchanging and multitasking environment. 

 

CORE EXPECTATIONS/RESPONSIBILITES:

  • Assist in managing active existing physician and magazine accounts on a day-to-day basis
  • Secure account renewals for existing business
  • Utilize CRM tools for record keeping and account information sharing
  • Collaborate with other departments including research, marketing, editorial, social and ad operations
  • Ensure data quality through close collaboration with our publishing partners to produce high-quality print publication
  • Oversee partner operations including invoicing, renewal agreements, and other duties as assigned
  • Manage Castle Connolly brand marketing opportunities with our publisher partners by proactively managing the creative process, ensuring optimal ad placement, and ultimately driving business outcomes through your coordination
  • Partner with day-today publisher partners to ensure successful execution of data licensing
  • Other core expectations as defined by your direct manager

 

 CORE COMPETENCIES:

  • Demonstrates highest level of organizational skills and is detail oriented
  • Ability to balance simultaneous projects, evaluate workload, and prioritize tasks based on impact
  • Demonstrates a sense of urgency to attain and exceed desired results
  • Displays excellent troubleshooting and creative problem-solving skills
  • Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions
  • Ability to respond and react in a timely manner to requests from peers and external customers
  • Clearly communicate & set expectations
  • Other core competencies will be defined by your direct manager

 

REQUIRED QUALIFICATIONS/SKILLS:

  • 1-3 years of sales account management experience, ideally with previous exposure to the healthcare industry and/or healthcare providers
  • Ability to organize and maintain multiple tasks & accounts at once
  • Provide outstanding customer service
  • Ability to be flexible and work in a fast-paced environment 
  • Excellent written and verbal skills
  • Preferred experience with sales teams, sales partners, or b2b customers
  • Bachelor’s degree 
  • Experience with Salesforce is a must
  • Experience with PowerPoint, Excel & email marketing platforms are a plus

 

ABOUT CASTLE CONNOLLY

For more than 25 years, Castle Connolly has been a trusted and respected independent source for those seeking the highest quality of care and superior results. Established in 1992, Castle Connolly provides access to top-rated physicians in every part of the country and across medical specialties. The trusted Castle Connolly Top Doctors® database, based on peer nominations from physicians and the Castle Connolly physician-led research and screening processes, enables consumers to confidently make critical decisions on their healthcare choices.

In January 2019, Castle Connolly was acquired by Everyday Health Group and is now connected to an audience of 53 million monthly health consumers and more than 780,000 practicing U.S. physicians and clinicians. Everyday Health offers consumers and healthcare professionals trusted content and tools on industry-leading digital media content and platforms, including Everyday Health, MedPage Today, What to Expect® and DailyOM.

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