Patient Financial Services Liaison- 40 hrs/week Day Shift

Professional - Non Clinical Kirkland, Washington

Department: Patient Financial Services
Job Type: Full-Time Shift: Day
Hours/Week: 40
Req: 43064


Performs insurance follow up activity and completes resolution by collecting insurance payments. This position will work with different hospital departments, Home Health and Hospice in resolving complex accounts and their outstanding health insurance balances by reviewing payer balances, contracts and EOB's (explanation of benefits) for appropriate resolution. This will include understanding of the different payer requirement and regulations. Encompasses all Patient Accounting functions and activities which may include auditing of account transactions, reconciliation, review of charges, billing information, account activities affecting the accounts, audits and any patient balance financial assistance.
Position Responsibilities:
1. Billing regulations and requirements specific to payer
2.Initiates proactive measures that result in account resolution.
3. Responds timely and accurately to all incoming correspondence and inquiries from insurance companies, and other appropriate parties.
4. Initiates contact with insurance or patients as necessary.
5. Initiates recommendations and action plans for resolving accounts.
6. Responds to all phone calls in an efficient and courteous manner.
7. Writes appropriate notes in system for every account, including any action taken.
8. Reviews payer remittances or EOB's to ensure that appropriate steps are taken in resolving accounts.
9. Proper follow up and systems actions as required per company guidelines.

License, Certification, Education or Experience:
REQUIRED for the position:
•High school graduate or equivalent
•2 years of directly-related billing experience in a healthcare environment
•Knowledge of medical terminology.
•Ability to type 50 WPM with a high degree of accuracy, plus 10-key
•Must be bondable.

DESIRED for the position:
•Associate's degree in accounting, finance or business
•Hospital billing or patient financial services experience