EMX | Paid Social, Account Manager

Media Solutions & Investment
London, England


About the team

The Media Activation team is responsible for providing thoughtful and exciting recommendations for Search, Social, Display, and Video, owning supplier relationships, and then executing those recommendations expertly. The Media Activation team leverages their mastery of each channel to make sure its recommendations are consistently excellent and innovative, and that in-channel performance and data integrity is maximized.

About the role

The Paid Social, Account Manager is responsible for owning the day-to-day execution of all elements of paid social activity, employing strong platform knowledge & supplier relationships to deliver flawless testing and media plans, optimisation, and analysis. The role involves managing several juniors, overseeing their work and their development to successfully execute client deliverables and progress all internal projects. You will also work closely with your account lead (and the team’s head of social), to deliver world class paid social programmes which exceed our client’s expectations.

Some of the things we’d like you to do: 

  • Effectively manage your & your team’s designated paid social accounts; ensuring ongoing and timely optimisation is delivered by the team and constantly proactively looking for both tactical and strategic optimisation opportunities
  • Take responsibility for the delivery of wider client or team deliverables (such as performance commentary, weekly reporting, and innovation) and guide more junior team members in how this can be effectively achieved
  • Ensure adherence to all channel best practices for the client within paid social, and contribute to the development of paid social best practices
  • Take ownership of your clients’ testing plans to organise both tactical, and mid- term campaign actions and goals, and manage the planning, execution & evaluation of tests with methodical accuracy
  • Develop strong relationships with your client, and key suppliers, leading team communications with these stakeholders. Be able to communicate with clients on subjects outside your remit, and provide them with useful insight, with support being provided as required
  • Managing forecasting and launching new campaigns and initiatives
  • Keep abreast of large-scale developments across display, programmatic and paid search channels to maintain practitioner-level working knowledge of these (to complement expert paid social knowledge) in order to be able to manage juniors working across these channels
  • Take responsibility for the data integrity & compliance of your account, including working across different functions to troubleshoot data issues

A bit about yourself:

  • Strong written and verbal communication skills across all platforms
  • Expert organizational skills, great attention to detail
  • Concrete knowledge of all areas of digital marketing and media
  • Ability to implement and adhere to and meet deadlines and project manage multiple campaigns
  • Ability to demonstrate knowledge of the whole conversion funnel across core platforms such as Meta, TikTok, Snap, and Pinterest. 
  • Excellent  client relationship and management skills
  • Proven problem-solving skills and ability to think outside of the box for creative solutions
  • Ability to lead and motivate team members in a positive light
  • Detail oriented and responsive, deadline-driven with strong quantitative reasoning skills
  • Able to work within a fast-paced/dynamic environment, where multi-tasking will be expected of you

Supervisory Responsibility 

  • Motivational Manager leading by example while encouraging and coaching one or several juniors on the team
  • Provide timely and actionable feedback to the team to aid in their development, improvement, and progress
  • Continually monitor and watch after Essential satisfaction across client teams, identifying and implementing ways to either maintain or increase satisfaction
  • Foster a good working relationship across all client teams to facilitate flawless execution of plans 
  • Strong and effective communication across all levels
  • Ability to establish and maintain effective relationships both internally and externally
  • Understand when to escalate issues to Client Director and Media Activation Director
  • Provide awareness and recognition for jobs well done

Required Education and Experience: 

  • Bachelor’s degree in a Media/Advertising or related field 
  • Experience may be substituted for the education
  • Proven experience (2-3 years) at Account Manager level in a Digital Media or Advertising role
  • Experience with planning and running larger-scale paid social campaigns on Facebook, TikTok, Snapchat and Pinterest across multiple markets
  • Experience with paid social bid management platforms (4C etc.) 
  • Proven Project Management, Leadership and People Management Experience
  • Experience with programmatically-bought paid social activity desirable
  • Some experience with paid search, programmatic display & reservation-based buying desirable
  • Experience of having worked on a household brand name, beauty client or experience of having worked in both Awareness/Performance role

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