EssenceMediaCom | Client Services Manager
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About the role
The Client Services team is responsible for creating and enhancing the conditions by which our clients love our work through building strong and lasting relationships, living and breathing their business, understanding the broader context of marketing, knowing the levers of digital media, and driving and orchestrating the campaign delivery process.
Some of the things we’d like you to do
- Drive relationships with the day-to-day clients and confidently field and manage requests, input and feedback
- Manage expectations with clients and ensure every deliverable is documented and disseminated to the broader team
- Assist in managing client satisfaction and identifying any issues or barriers and escalate as necessary
- Understand client billing process and ensure team compliance
- Engage with clients to define actionable briefs for select campaigns, and assist with larger / complex campaign briefs
- Run a daily agency-only collaboration session and a weekly client status
- Create campaign timelines, identifying key milestones and checkpoints
- Coordinate and facilitate with discipline practices (e.g. strategy, analytics) to ensure campaign deliverables meet client expectations
- Provide project management support during the campaign lifecycle to ensure on time completion of deliverables, coordinate across practices, identify potential risks and issues, and escalate to Client Service senior leadership as necessary
- Partner with senior management on the development of operational guidelines including staffing / scoping and financials
- Serve as the direct manager of 1-2 reports including outlining annual performance goals and monitoring and encouraging career development opportunities
- Provide timely and actionable feedback to the broader client team to aid in their development and improvement
- You also will be expected to learn media planning and will be given media planning assignments and/or roles to develop your skills.