Customer Service Representative / Client Coordinator

Operations Salt Lake City, Utah

Essential Functions:

  • Receives order requests for: price quotations, confirmations, follow-ups and purchase orders. Processes all orders, returns and changes or cancellations directly from the Customer/Sales Personnel
  • Responds immediately to Customer inquiries/information needs and provides positive, courteous service to Customer/Sales Personnel. Answer questions regarding product line, pricing, and deliveries. Provides proof of deliveries by request and samples of product 
  • Works with Merchandising to expedite or insure timely delivery of scheduled shipments: maintains close liaison with other departments to carry order through to completion 
  • Works with the appropriate internal department’s on inquiries, quotes, returns, stock counts, credit card orders, COD orders and redeliveries from vendor 
  • Reports all errors or any other pertinent customer concerns to Manager of Inside Client Relations 
  • Keeps lines of communication open with Manager/Sales Personnel 
  • Looks for opportunity to add on to client orders, promos, close out items. Suggestive selling to customers 
  • Keep up to date information on customers 
  • Assist in maintaining assigned Sales Personnel’s unshipped/unbilled report

Qualifications: 

  • Three years call center/customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry 
  • Familiarity with call center and customer service in industrial packaging distribution preferred
  • Working knowledge CRM management systems 
  • Thorough knowledge of outbound calling techniques and customer service measurements of success 
  • Demonstrated ability to communicate effectively both verbally and in writing 
  • Ability to work in a team environment
  • Background with distribution methods, process improvement programs and procedures 
  • Limited product knowledge
  • AA degree from accredited college required