Customer Service / Client Coordinator

Operations Portland, Oregon

Client Coordinator 

Receives requests from Clients and provides information and price quotations to Client/Sales Personnel. Processes sales orders and returns and coordinates with other departments through to completion. 

Essential Functions:

  • Receives order requests for: price quotations, confirmations, follow-ups and purchase orders. Processes all orders, returns, credits, additional billing and changes or cancellations directly from the Client/Sales Personnel.
  • Responds immediately to Client inquiries/information needs and provides positive, courteous service to Clients/Sales Personnel. Answer questions regarding product line, pricing, and deliveries. Provides proof of deliveries by request and samples of product.
  • Works with Merchandising to expedite or insure timely delivery of scheduled shipments: maintains close liaison with other departments to carry order through to completion.
  • Works with the appropriate internal department’s on inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders and redeliveries from vendor. 
  • Report all errors or any other pertinent client concerns to Office manager. 
  • Look for opportunity to add on to client orders, promos, close out items. Suggestive selling to client. 
  • Ability to visit clients with Client Relation Managers.
  • Maintain client records.
  • Assist in maintaining assigned Sales Personnel’s unshipped/unbilled report.
  • Performs other duties as assigned. 

Qualifications:

  • Five years customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry. 
  • Working knowledge of CRM management systems. 
  • Thorough knowledge of outbound calling techniques and customer service measurements of success. 
  • Demonstrated ability to communicate effectively both verbally and in writing. 
  • Degree from an accredited college preferred.