Director of Medical Center Operations
The Director of Medical Center Operations is an innovative thinker who will ensure that the Equitas Health medical centers remain a culturally competent, progressive, welcoming provider of healthcare services. The Director of Medical Center Operations will work in collaboration with other members of the leadership team to ensure efficient, safe, and cost effective care to patients of Equitas Health.
The Director of Medical Center Operations will maintain the operational oversight of multiple Equitas Health Medical Center locations throughout Ohio. The Director of Medical Center Operations at Equitas Health is responsible for managing medical center operations; creating and implementing medical center policies and procedures; participating in medical center budget development and financial oversight; hiring and ongoing staff management; patient recruitment and retention; building relationships with vendors; and ensuring compliance with legal and regulatory requirements. The Director of Medical Center Operations will be responsible for identifying areas in need of process improvement and developing implementation plans around activities related to practice management, clinical quality improvement and administrative services.
MAJOR AREAS OF RESPONSIBILITY:
- Direct oversight to clinic managers and administrative clinic staff. Includes hiring, coaching, terminating, and recruiting, as well as other administrative management functions, such as payroll and expense management.
- Develop medical center policies and procedures in compliance with Federal, State and Equitas Health standards. Train direct reports and ensure that staff in medical centers are trained in related policies and procedures. Ensure all sites are able to work in an efficient and consistent manner.
- Help to ensure compliance with all legislative, program, and funder regulations including standards of HRSA, CMS, ODH, HIPAA and OSHA regulations.
- Direct the medical center operations to ensure achievement of annual fiscal and performance goals.
- Ensure the appropriate policies, procedures and oversight of the medical center 340B program, clinic inventory, and month-end reporting.
- Develop and enforce the annual budget and staffing plans for the medical centers. Ensure financial success for assigned areas of operation
- Oversees the operational management of opening of new medical center locations.
- Ensure appropriate supervision and utilization of grant funding for the Medical Center; provide leadership for all grants awarded to the medical center programs.
- Create and provide reports to Senior Management team monthly regarding service volume, quality of services and key performance indicators.
- Identify opportunities and implement new workflows to reduce variation, reduce cost, improve access and improve quality
- Direct an EHR support team and various education platforms to support clinical workflows and enhance end-users efficiency and productivity.
- Improve clinician adoption, acceptance, and use of information technology while enhancing provider and staff’s satisfaction with the clinical information system.
- Oversee certification processes and ensure that the clinics meet Meaningful Use criteria, PCMH, HEI and other attestations as appropriate.
- Monitor HHS “Meaningful Use”, and any other regulatory criteria of electronic medical records systems to ensure that the organization is meeting criteria.
- Evaluate performance and competency of assigned staff
- Manage geographically distant direct reports.
- Collaborate with other members of the healthcare operations team to identify best practices and opportunities to enhance operations and improve efficiencies
- Maintain and develop strong working relationships with local, regional, and national agencies involved in HIV, FQHC and other healthcare initiatives.
- Other duties as assigned.
- Bachelors in Health Care Management with administrative experience, Masters in Health Care Management or Masters in Business Administration preferred.
KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS:
- Minimum of five (5) years of experience in working in a direct healthcare environment.
- Minimum of three (3) years of healthcare management experience
- Past experience in an ambulatory practice environment preferred.
- Strong written, verbal, analytical, computer and communication skills are required.
- Proficiency in all Microsoft Office applications and other computer applications required. Experience with EPIC preferred and ability to learn new technologies, web tools, and basic design tools is imperative.
- Must have reliable transportation and valid Ohio driver’s license
Background and reference checks will be conducted. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. EOE/AA