AV Engineer / IT Specialist - W2 Only
Description
- Lead installation repair and upgrade of computer hardware.
- Lead troubleshooting of hardware and software issues.
- Develop and present training on hardware and software packages.
- Lead preventative IT/Network maintenance process and procedures.
- Problem solve with Corporate IT Infrastructure team issues related to installation, maintenance and repair of network and phone resources.
- Resolve any issues in Audio Visual (AV) enabled spaces to complete resolution, including coordination with AV integration partners on hardware warranty, control system programming, or cabling issues.
- In collaboration with AV integration partners lead the design and implementation of corporate AV standards in any corporate office relocation, remodel, or expansion.
- Lead acceptance testing for any AV integrated control system for all new installations, moves, or changes.
- Lead the installation of basic, standard, AV spaces when schedule or cost prohibits use of AV integration partner.
- Develop and maintain business relationships with regional office staff and management for feedback/user integration.
- Lead IT processes for daily activities as defined by Corporate IT including asset management activities and IT inventory management.
- Lead asset management tasks by completing appropriate documentation, maintaining inventories of active equipment, and providing for disposition of returned technology assets.
- Provide support for customers in all Client's locations via phone, video, e-mail, and in-person to resolve.
- Resolve incidents assigned from other IT groups or non IT sources.
- Provide AV support during presentations and company-sponsored events.
- Provide setup and execution of video conferences.
- Responsible for ensuring revenue and customer satisfaction goals are met.
- Lead the development of cost proposals and qualification statements to achieve stated targets and standards for financial performance.
- Provide leadership, guidance and instruction to the department.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Bachelor Degree in Computer Science, Information Technology, or related degree and 8 years experience required or applicable years of experience may be substituted for degree requirement.
- This position requires a self starter with a bias for proactive initiative, excellent follow through on tasks, strong oral and written communication skills, strong interpersonal skills, and an ability to clearly communicate to all levels of employees, management and clients.
- Technical expertise in desktops, workstations, laptops and other IT peripheral devices required.
- Must be knowledgeable in LAN/WAN environments and possess expert problem-solving and troubleshooting skills.
- Excellent audio visual skills, including issue troubleshooting abilities.
- Excellent written and verbal communication skills.
- Strong analytical and problem solving skills.
- Proficient computer skills including Microsoft Office suite.
- Microsoft A+ certification preferred.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document.
HOW YOU'LL GROW AT EPMA
We believe in the investment of our people. Strong client results and company growth is a direct result of our focus on personal growth for every single employee. With regular reviews and measurable development plans, we help you focus on the skills and knowledge you need to succeed. From on-the-job learning to professional development programs, we help you to grow throughout your career and ready you for the opportunities that lie ahead.
EPMA'S CULTURE
BE INSPIRED our 10 core values are at the forefront of everything we do. We take pride in investing in the development of our people, because they are part of the EPMA family and DNA. Call us old fashioned, but we believe in building talent, and we take pride in preparing our future leaders and innovators. You will find a fun, exciting and rewarding career at EPMA.
ABOUT EPMA
Since 2010, EPMA has quickly earned credibility as a trusted leader in Project and Portfolio Management Services helping local businesses to Global 50 companies deliver projects with greater efficiency and success. Our ability to attract the most talented people and empower them to make a difference for our clients is part of what makes EPMA one of the Top Companies to work for in Texas, and one of the Best and Brightest companies to work for in the nation. We are also on the Inc. 5000 list as one of the fastest growing, privately held companies in America today.
EPMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassments of Any Kind: EPMA is made up of a very diverse group of individuals representing a variety of backgrounds, perspectives, and skills. At EPMA, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. EPMA is proud to be an equal opportunity workplace.