Customer Onboarding Project Manager

Customer Success Sydney, North Sydney


Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers – isn’t that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall Street Journal to tech innovators like Atlassian, DocuSign, FitBit and Zillow.   

Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.  

We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference!   

If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started... 

As Onboarding Project Managers your key responsibility is to ensure a successful client onboarding and adoption of Optimizely’s platform and products. Your is goal is to successfully onboard the client from introduction to go-live. You will work closely with your onboarding team (4 colleagues), the client, partners involved in the project and the Optimizely organization to break down barriers to success and ensure your clients feel supported, informed and aligned as you help them get to Go-Live.

As Onboarding Project Manager you will

  • Own the onboarding phase of the customer journey
  • Coordinate between internal and external stakeholders
  • Support customers and partners during the full onboarding project lifecycle
  • Manage dependencies and risks within onboarding projects
  • Report on status of project to customer, partners, and management team
  • Schedule go/no go meetings, go-lives dates, and required personnel
  • Prepare and update project documentation (project plan, scope of work, status updates)
  • Ensure projects are delivered on time and within budget
  • Work with customers to develop and deliver projects that best serve their needs
  • When required, manage escalated customer issues via established escalation processes


About you

  • 2+ years of project management experience, with experience in various System Development Lifecycles
  • Strong interpersonal and leadership skills - Includes ability to interface with both non-technical business and technical stakeholders at all levels
  • University degree or equivalent combination of education and experience
  • Strong verbal and written English communication skills
  • Proficiency with Microsoft Office Suite
  • Process oriented and structured working style plus capable of handling multiple projects at the same time
  • Strong communication skills to serve as a liaison between technology, business, and client teams
  • Comfortable with adapting to a fast-changing environment
  • Experience from customizing technical implementation according to customer requirements and needs
  • Comfortable with holding customer presentations and product demonstrations
  • Enjoy collaborating across departments
  • Calm presence under tight deadlines
  • Driven by providing guidance when issues, challenges or problematic situations arise
  • Self-starter, consistent performer, positive attitude


  • Experience with customer personalization products
  • Experience with other content management systems
  • Experience with Optimizely CMS and Commerce

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate 
on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.