Experimentation Training Consultant

Customer Success United States


Description

Optimizely is the industry-leading web and mobile optimization platform. We enable businesses to show the right thing to the right person at the right time.

Our Customer Education team works across Customer Success, Marketing, Product, and beyond to help deliver knowledge and skills to customers through scalable approaches including training, documentation, and certification. Our team works with subject matter experts around the company to produce written content, video, and interactive learning experiences.

As part of the Customer Success team, Customer Education contributes to the team’s mission of making customers successful and enabling them to realize business value, so they remain customers for life. The work we produce helps our customers self-serve when they need support, empowers customer teams to do their best work with Optimizely, and amplifies the voices of the experts on our Customer Education Team. We have high expectations around the quality of content produced, as well as the ability to balance multiple projects and execute on them in an agile manner -- while, of course, always learning and improving. 

Website and mobile testing, as well as personalization, are still new fields, so this role requires curiosity, fearlessness, and passion to create world-class learning experiences to help customers explore this new world. If you are not somewhat technically inclined and curious, or willing to find new solutions to problems, this is probably not the right position for you!

Do you have a passion for inspiring others and sharing knowledge? Do you have experience working with web optimization and experimentation?  We are looking for an experimentation training consultant whose primary role is to deliver training to make customers successful and enable them to realize business value, so they remain customers for life.

While this is primarily a customer-facing role, you will also have the opportunity to work internally with product managers, development teams, sales, and marketing to develop and deliver new training/courses in line with our solutions and the needs of the market.

What you'll do:

  • Deliver Optimizely training programs to customers through a variety of methods – virtual, in-person, online materials, etc.
  • Create and deliver training workshops and presentations for internal/external audiences, as well as at global conferences
  • Consult with customers on custom training goals and define tailored outcomes and deliver customized training based on the outcomes
  • Serve as a resource and subject matter expert for instructional designers in the development of new training materials
  • Manage and maintain web-based training, including presentations and lab exercise materials, test questions, and instructor guides
  • Develop proficiency in delivering programs, and commit to continue honing your skills

Who we are looking for:

  • Dynamic, outgoing, engaging, and approachable; you are known for your interpersonal skills
  • Facilitation skills and previous facilitation experience, preferably in experiential training
  • Top-notch presentation skills – vocal projection, body language, overall presence
  • Experienced working in client-facing professional services or consulting role
  • Strong desire to help others and educate them - you readily embrace learning theories and new strategies
  • Good time management skills and ability to balance numerous projects/accounts at once
  • Ability to travel to client locations or conferences
  • Flexible working hours – working with global time zones could require the occasional early morning/late evening

What you’ll get:

  • Learn the ins and outs of Optimizely solutions
  • Work with some of the biggest brands in the world across many industries
  • Be challenged with tough problems and ownership over your work - think big, innovate and take risks
  • You will be mentored to put your skills to use and create amazing experiences for customers
  • You’ll be surrounded by amazing team members that are passionate about sharing their knowledge and working with clients
  • We’ll invest in you to develop your skills and experience so you can be the best of the best