Call Center Supervisor
Description
Call Center Supervisor – Government Healthcare Call Center
Location: Tacoma, Washington
Compensation: $70,000 – $77,000 per year
Schedule: Onsite, Full-Time
Compensation: $70,000 – $77,000 per year
Schedule: Onsite, Full-Time
Veterans, military spouses, and civilian professionals are encouraged to apply! This role supports the military community through the Puget Sound Military Appointing Center—an essential hub that helps service members, retirees, and their families access the healthcare they deserve.
Why Join Us?
At Epic Government (dba FSR), we are proud to serve those who serve our country. Since 2004, we’ve partnered with healthcare professionals nationwide to provide exceptional care in government medical facilities. We were honored to be named one of the Baltimore Sun’s Top Workplaces and continue to grow with professionals who share our mission.
Compensation & Benefits
- Salary: $70,000 – $77,000 per year
- Paid Time Off + 11 Paid Holidays
- Medical, Dental, and Vision Insurance
- Company-funded 401(k) with Safe Harbor Match
- Short-term & Long-term Disability
- Life & Accidental Death Insurance
- TRICARE Supplemental Plan
- Employee Assistance Program (EAP)
- Pet Insurance & Will Preparation Services
- Referral Bonuses
About the Role
As the Supervisor for our Government Healthcare Call Center, you’ll lead a dedicated team ensuring beneficiaries receive timely, accurate, and compassionate support. From scheduling appointments and managing referrals to ensuring clinical documentation is returned promptly, your leadership will directly impact patient care for the military community.
Key Responsibilities
- Supervise and support day-to-day call center operations
- Monitor performance metrics to ensure program success
- Partner with the Project Manager and leadership team to meet contract standards
- Provide training, coaching, and maintain training records
- Manage timekeeping, reporting, and compliance requirements
- Generate and submit monthly reports on call volume, referral processing, and continuity of care
- Support contingency planning to ensure uninterrupted services during system outages
Qualifications
- At least 1 year of management experience within the past 2 years (managing professional or administrative staff)
- Proven ability to lead mission-driven teams and resolve personnel issues effectively
- Experience with performance management, quality control, or healthcare administration
- Preferred: Call center management experience and familiarity with military healthcare systems
- Computer proficiency and strong communication skills
- High school diploma or GED required
- Must be able to obtain facility security clearance
Equal Opportunity Employer
Epic Government (dba FSR) is proud to be an Equal Opportunity Employer, including disability, veteran, and military spouse applicants. We value diversity and are committed to fostering an inclusive workplace.
Epic Government (dba FSR) is proud to be an Equal Opportunity Employer, including disability, veteran, and military spouse applicants. We value diversity and are committed to fostering an inclusive workplace.