EPCOR Careers

Highlights of the job

Are you passionate about supporting employee well-being and making a meaningful impact in the workplace? EPCOR’s Benefits, Abilities & Wellness team is hiring one (1) Advisor, Abilities & Wellness [Full Time, Permanent] position working out of Edmonton, AB.

This is a specialized role ideal for professionals with direct and demonstrable experience in disability case management, leave administration, and wellness program delivery coupled with an understanding of disability management frameworks within regulated or complex environments.

As an Abilities & Wellness Advisor, you are primarily responsible for administering employee leaves of absence (maternity/parental/compassionate) and administering low-complexity personal illness or injury cases. You’ll provide thoughtful advice, support, and solutions to employees and leaders, ensuring a smooth and supportive experience during times of leave or transition. Additionally, you’ll support the Abilities Management and Benefits teams by delivering a wide range of administrative and advisory services related to employee leaves, benefits, savings plans, and wellness programs across EPCOR Canada.

This opportunity is open to internal and external candidates. Current EPCOR employees, please apply using your “@epcor.com” email address. This position is eligible for EPCOR’s Where We Work hybrid program, based on business needs and eligibility.

What you’d be responsible for

Reporting to the Senior Manager, Benefits, Abilities & Wellness, you will have the following key accountabilities (but are not limited to these):

Leave Administration:

• Administering and coordinating employee leaves of absence in alignment with eligibility criteria and contractual terms.
• Reviewing, analyzing, and investigating claims from various sources to determine adjudication and intervention actions.
• Determining adjudication, assessment and intervention actions affecting leaves claims management & top-up payments.
• Interpreting and applying contract wording, medical documentation, policies, procedures, and statutory requirements.
• Coordinating time coding and leave implications with Payroll, Benefits, Pension, and Abilities Management.

Disability Case Management & Accommodations:

• Managing and overseeing low-complexity personal illness / injury cases and subrogation files.
• Educating and advising managers and employees on disability-related processes and expectations, while delivering timely, service-oriented communication and developing supporting materials to reflect evolving practices.

• Maintaining employee case files, filing medical reports, ensuring accurate documentation and secure storage to support the Abilities Management team.
• Advising on and coordinating return-to-work, stay-at-work, and accommodation programs including those related to long-term disability and drug & alcohol cases while ensuring process clarity, compliance and accurate documentation.
• Uploading and managing invoices.

Wellness Program & Advisory Services:

• Participating in projects and initiatives, including scheduling training and seminars for mental health and wellness initiatives.

• Facilitating debrief conversations with various work groups following wellness-related events or interventions.

• Responding to inquiries from managers and employees via shared inboxes.
• Administering and educating employees on Employee & Family Assistance Program (EFAP), Wellness, and Health prevention programs.
• Applying subject matter expertise for EPCOR’s attendance management system (Absence Connect), while collaborating with information Technology (IT) and Payroll to troubleshoot and update as needed.
• Addressing inquiries and providing research-based recommendations to enhance administrative practices.
• Collaborating on process improvements and ensure compliance with policies and regulations that affect Abilities Management and Wellness.

Administrative & Process Support:

• Coordinating logistics and internal workflows related to in-house STD case management such as processing medical bills and compiling invoices for the Accounts Payable team.
• Reconciling time cards and benefits-related payments to ensure payroll and timekeeping accuracy, while auditing absence data to support metrics, benchmarking, and budget planning
• Receiving, compiling and completing legal/file requests within required timelines.
• Coordinating team meetings and logistics as well as capturing meeting discussions, key decisions and action items.
• Maintaining process maps and documentation standards for Abilities and Wellness.
• Running reconciliation reports and maintaining evaluation processes using disability management tools to create claims, identify timecard discrepancies, upload documents with appropriate naming convention.
• Managing transactional requirements such as buy-back options and applying strong administrative and interpersonal skills to support these processes.
• Crosstrain with the benefits team to learn and back-up the savings plan and annual re-enrollment processes.

What’s required to be successful

The successful candidate will possess the following qualifications, experience and behaviours:

Qualifications & Experience:

• Post-secondary degree in Human Resources, Human or Health Services (or related discipline) is required.
• 2+ years of experience in Disability Management, Health Services, or Human Resources is required, with demonstrated exposure to leave administration, disability case management, and wellness program support.
• Solid understanding of disability management frameworks, HR programs, and employee wellness initiatives is required.
• Familiarity with psychologically safe workplace standards and recent occupational health changes.
• Proficiency with HR systems and tools (e.g., AbsenceConnect, timecard systems), Microsoft Office Suite and SharePoint

Behaviours:

• Trusted Advisor mindset with a proactive approach to supporting leaders and employees.
• Well-developed consultation, coaching and education delivery skills.
• Ability to manage multiple and competing priorities with a high degree of discretion or confidentiality.
• Strong communication (verbal and written), organization, time management and problem-solving skills
• Agile learner with a commitment to continuous development.

Other important facts about this job

Jurisdiction: PROF

Hours of work: 80 hours biweekly

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Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.