Manager, Project Delivery

Business Operations / IT Phoenix, Arizona


Highlights of the job

EPCOR is hiring a full-time Manager, Project Delivery position and reporting to our US Corporate office in north-central Phoenix, Arizona.


This individual will be responsible for overseeing the entire lifecycle of major projects within Application Services. Your duties include adhering to Information Services System Delivery Life Cycle processes, collaborating with IT and EPCOR business teams to develop project charters, assembling project teams, planning, monitoring schedules and costs, and actively participating in procurement and project closure activities. Additionally, you’ll provide financial oversight and governance for projects, ensuring successful outcomes within typical time spans ranging from 3 to 12 months.

What you’d be responsible for

  • Identify the necessary budget, resources, and staff required to deliver projects.
  • Defines a work breakdown structure that includes include key milestones, phases, and deadlines.
  • Anticipate both management and technical risks (challenges and obstacles) and identify effective mitigations and preventative actions to ensure delivery of projects.
  • Identifies success criteria for projects considering both business and IT needs.
  • Identifies project operational impacts and plans a successful transition to operations.
  • Plans and sources project resources, and schedules these resources in alignment with the project timelines and delivery dates.  Project resourcing levels must be anticipated and met as planned to ensure overall project timelines and budgets.
  • Ensure adherence to processes, procedures and standards (i.e. Information Services System Delivery Life Cycle processes, Supply Chain sourcing practices).
  • Collaborates with the Project Management Office (PMO) to optimize the Software Development Life Cycle (SDLC) by identifying and implementing process enhancements, ensuring streamlined and efficient service delivery.
  • Ensure that work is completed safely and efficiently.
  • Ensures that projects stay on track, adhere to plans, and achieves project goals.
  • Ensures the quality of deliverables produced by project teams and direct reports.
  • Ensuring appropriate financial reporting requirements are met throughout project life cycle.
  • Ensures stakeholders, steering committees, and IS leadership are informed of project status.
  • Create capable, committed, and high-performing project team(s).
  • Set appropriate performance objectives for each project team member.
  • Hold project team members accountable for achieving results and demonstrating required behaviors.
  • Provide feedback to project team members and identify training plans, as required
  • Identifies resourcing needs and work with the Project Management Office and Human Resources together to define resourcing needs and establish project staffing plans.
  • Ensures that the right talent is selected to contribute to project success.
  • Collaborate cross functionally to resolve issues.
  • Consult with IT and stakeholders to create understanding and resolve issues or concerns.
  • Collaborate with colleagues to resolve issues or concerns.
  • Provide (technical) insights and expertise to support decision-making.
  • Hire and terminate staff/contractors within plan within EUI policies, processes, manager context, and prescribed limits.
  • Approves expenditures within approved resource plan and budget up to the amount allowable by company policy

What’s required to be successful

  • Bachelor’s degree or diploma in a Computer Engineering/System Technology or related fields such as Engineering, Business, Information System, Physical Sciences.
  • The following certifications would be considered an asset: Project Management Professional (PMP) and/or Certified Scrum Master (CSM)
  • Demonstrated expertise in successfully managing and delivering IT solutions to business clients, bridging technology and business needs.
  • Proficiency in navigating the System Delivery Life Cycle (SDLC). Understands the intricacies of project development from inception to deployment.
  • Operational and Project Management: A track record of effective operational and project management. Overseen projects, coordinated teams, and ensured successful outcomes.
  • Experienced in Supply Chain sourcing practices including Request for Proposal processes
  • Minimum of 10 years of experience within the IT industry, which includes a minimum of 5+ years of IT related project management experience
  • Candidates possessing less than the required years of experience may be considered at a developmental level
  • Has a deep understanding of the entire project lifecycle—from initiation to closure. Proficiency in methodologies such as Agile and Waterfall allows effective planning, resource allocation, and timely project delivery
  • Efficiently allocates and optimizes resources—whether personnel, technology, or capital.
  • The ability to engage, communicate, and build relationships with diverse stakeholders, ensuring successful project outcomes.
  • Demonstrates financial acumen having a solid understanding of financial accounting principles, recognizes the financial impact of project decisions.
  • Well-developed understanding of IS and Supply Chain sourcing practices and mechanisms available. These include, Request for Proposal (RFP), Master Service and Procurement Justifications.
  • Creates concise and informative status reports and steering committee presentations to ensure transparency and alignment with project goals.
  • Strong problem solving skills - familiarity with the technologies being used, understanding software or product development intricacies, and the ability to troubleshoot technical issues.
  • Adept at assessing project risks, implementing risk mitigation strategies, and ensuring quality throughout the project lifecycle
  • Familiarity with software development processes, programming languages, and architectural principles
  • Familiarity infrastructure components, including servers, networks, databases, and cloud services
  • Sets and communicates standards for performance, making needs, priorities, and requirements clear, giving corrective feedback when performance does not meet standards, and establishing and implementing plans to correct performance problems.
  • Works with the team to break down goals in a way that is attainable and develops strategies to achieve them; makes specific changes in the system or in work methods to accomplish work more effectively and efficiently. 
  • Anticipates or prepares for problems that may interfere with work, execution of plans or attainment of results.
  • Understands the corporate strategy, and contributes to the development of departmental plans, translating these plans into tactical objectives and actions for the team, and prioritizes work in alignment with EPCOR's or division's goals.
  • Understands the implications of decisions one makes within and beyond own business unit. 
  • Considers all available options when making decisions, ensuring they are timely, even when not all the facts are known.
  • Shares as much information as possible to help focus others on key priorities in dynamic or uncertain situations.
  • Carefully prepares data, documentation or facts to support a position in a presentation or discussion. 
  • Makes clear, logical and succinct arguments to convince others when presenting own position, outlining the pros and cons of alternative options or approaches.
  • Puts self in others' shoes to gain greater understanding; understands unspoken messages, and adapts response accordingly.
  • Develops and implements safety and/or operational work practices and procedures that are practical and create a safe culture and efficient work environment. 
  • Seeks employees' input on what is not working when it comes to safety and/or operations and how it can be improved. 
  • Proactively communicates key messages and changes related to safety and/or operational processes and procedures to front-line employees in a way that they understand and is meaningful. 
  • Ensures employees understand their role in creating a safe and efficient work environment, and why the processes and procedures are meaningful for them.

Other important facts about this job


As an EPCOR employee, you will enjoy a variety of benefits such as a competitive salary, an incentive award program, an excellent benefit package including medical, dental, vision and other insurance coverage, retirement plan with substantial company contribution, generous time-off schedules, training opportunities, tuition reimbursement, and certification support. We’ve been voted as a Best Places to Work employer and we value the safety of each of our team members through our robust safety training and celebration of safety milestones.


Headquartered in Phoenix, EPCOR USA owns, operates and builds water, wastewater and natural gas infrastructure and is among the largest private water utilities in the Southwest. EPCOR USA is an indirect, wholly owned subsidiary of EPCOR Utilities Inc. We invest in and look after our communities and the environment. We’re proud of the work we do and the people we hire to do it.


Please note the following information:


  • A requirement of working for EPCOR is that you are at least 18 years of age and legally entitled to work in the United States.
  • If you are considered for the position, clearance on all applicable background checks (including criminal, driving, and educational) and professional reference checks is required.
  • Clearance on pre-employment drug testing will be required.