Entrepreneurs' Organization Careers

Description

THE ORGANIZATION

The Entrepreneurs’ Organization (EO) is a high-quality support network of 18,000 business founders and owners in 220 chapters and 80 countries worldwide. EO’s purpose is to move the world forward by unlocking the full potential of entrepreneurs. Since 1987, EO has helped entrepreneurs achieve transformational growth through the power of life-enhancing connections, shared experiences, and collaborative learning. Guided by EO’s core values: trust and respect, thirst for learning, think big, be bold, and together we grow, EO’s international staff collaborates successfully across diverse cultures. As an EO employee, you will gain access to the world’s top experts in entrepreneurship, grow beyond your perceived limits, and make breakthroughs as you refine and realize your personal goals. EO’s competitive total rewards package, flexible work environment, and generous professional development resources are frequently cited as among the most popular benefits of working at EO.

This role is fully remote and open to candidates in various countries.

POSITION SUMMARY

The Vice President, Regional Operations works with EO’s Chief Membership Officer and Membership team to continually elevate, streamline, and ensure proper resourcing of EO’s regional operations.  The purpose of EO’s regional structure is to provide support to EO’s chapters and engage individual members in a geographic area by driving chapter health and stewarding individual member participation in EO’s products and programs.  The Vice President helps EO implement its overall business strategy and achieve its long-term goals by developing operational strategies, streamlining processes for operational initiatives best done at scale, and optimizing how resources are allocated based on organizational priorities.  The Vice President must be excellent at stakeholder engagement, analyzing feedback and data, and setting clear and measurable goals backed by processes.

This role will also serve as lead for operations for a set of EO’s eleven global regions: Europe, MEPA, LAC, and Canada.  In each region, a staff team and a volunteer team of member leaders called the Regional Council oversee all activities.  The lead role is primarily one of relationship building, problem solving, and resource management and is responsible for ensuring their regional teams understand and are aligned with the organizational strategy and uphold and execute on best practices, standards, organizational alignment and goal achievement when implementing initiatives at the regional level.  Further, this role is responsible for team health and development for the 12-15 regionally based staff members they oversee.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Organizational Strategy

• Serve on the cross-functional team responsible for overseeing EO’s strategic and annual planning process, serving as the Membership lead. In that capacity, guide the Membership department to align, operationalize and deliver on those planning processes. 
• Work with the CMO and other Membership department leaders to identify and prioritize which challenges and opportunities to improve EO’s regional operation should be addressed.
• Design operational process improvements for regional teams through significant staff and member leader stakeholder engagement.
• Advocate for organizational process and resourcing changes that are required to meet regional demand signaling.
• Lead coordination between other department Vice Presidents overseeing regions to ensure alignment to and implementation of strategic and operational decisions affecting all regional teams.  
• Establish a framework and culture of successful collaboration and accountability between regions and functions across EO to include clarifying when, and how to engage which members of regional staff and member leader teams depending on the initiative and desired outcome.
• Implement designated cross-functional projects as agreed upon with the CMO.

Regional Operations

• Ensure their regional councils and staff teams align with the agreed-upon organizational strategy, core processes, and compliance requirements when implementing initiatives at the regional level and serve as a critical point in the feedback loop to continuously improve operations to meet the needs of the regional teams.
• Serve as a resource to the Regional Staff Directors to problem-solve and evaluate which issues either need to be escalated or are common across regions and worthy of an organizational solve.
• Communicate global content to their regional teams and ensure the regional teams follow similar approaches to deliver necessary news to local levels.
• In partnership with the Regional Staff Directors, the Vice President is responsible for the goals and metrics of the regional councils they oversee.
• In the annual planning process, help Regional Staff Directors evaluate resourcing requirements for desired activities and solve for that in advance so as to mitigate team burnout.
• Analyze the regional renewal figures, attrition surveys and perceived member value loss; work with the Regional Staff Directors on engaging those chapters that experience heavy attrition and/or fall behind in minimum chapter standards.
• In coordination with EO’s Products team, review data from global surveys, chapter performance metrics and current product usage and identify where regions can (or need) to expand service or program offerings.  
• Hold regular meetings with each volunteer member Regional Chair in the portfolio to ensure open, transparent communication and joint problem solving on organizational strategy.

Staff Management & Team Leadership

• Ensure team is delivering exceptional member service, ensuring responsive communications, effective support of regional efforts, and goal attainment.
• Facilitate regular team meetings, setting and iterating on team vision and expectations.
• Identify skill gaps within team and suggest professional skills development courses/trainings (individually or for the broader team).
• Review and evaluate the progress of the team annually, and provide discussion, explanation and tools that will help to sustain, improve and/or bolster the successful completion of projects.
• Drive interaction with other functional teams (Growth, Brand, Products, etc.) to ensure silos are broken down and collaboration occurs across departments.
• Serve on the Membership leadership team, working effectively with peers to deliver on EO’s goals for recruitment, member engagement, chapter health, chapter leader success, and renewals.

QUALIFICATIONS, SKILLS, AND KNOWLEDGE REQUIRED

• 10+ years of professional experience, with at least 7 years of proven experience in staff management, executive leadership, and business development
• Demonstrated track-record of driving and managing organizational growth.
• Strong leadership skills with experience managing and developing high-performing teams
• Establishes relationships proactively; shows genuine interest in the needs and concerns of others; maintain a positive attitude; build networks
• Exceptional communication and collaboration skills, with the ability to influence stakeholders at all levels
• Ability to interact with entrepreneurs with tact, diplomacy and poise
• Experience with managing multiple projects and stakeholders simultaneously.
• Excellent organizational and customer service skills
• Well-developed analytical and problem-solving skills
• Proficiency in collaboration tools such as Monday.com, Hubspot, etc. preferred
• English language fluency required, Spanish language fluency preferred, other languages are an asset (Portuguese, French, German, Arabic)
• Willingness to travel to the meetings and events listed below and others as required:
  • EO’s annual planning and strategy meetings
  • Leadership team meetings
  • Regional events and meetings as required (consider one per region overseen per year)