Helpdesk Technical Tier I Support

OCONUS – Professional Services Kuwait City, Kuwait


Job Title:  Helpdesk Technician I
Job Location: Kuwait

This position supports a US Military customer and may have a 24 x 7 support requirement which could include an Extended Workweek (EWW) or Shift Work during other than normal duty hours.
Job Responsibilities:
  • Sit at help desk and respond to walk-in customer questions
  • Field trouble calls via the phone and computer trouble ticketing system
  • Perform laptop imaging and basic IP troubleshooting
  • Build user accounts on the domain
  • Add and remove computers from a Microsoft domain environment
  • Assign user accounts to appropriate groups and permissions
  • Build exchange mailboxes
  • Troubleshoot user email issues
  • Troubleshoot printers and map shared printers
  • Document trouble calls and computer/network actions for reporting purposes
  • Field trouble calls via the phone and computer trouble ticketing system.
Job Requirements:
  • Associate's degree preferred
  • Must have A+, Security+, Network+
  • Should have MCP or comparable and CCNA (or be able to obtain)
  • 7+ years experience with IT systems, 4+ years experience in IT customer support, 2 years of which are in a military requirement, OR 11 years recent specialized experience
  • Must be a U.S. Citizen
  • Must be able to successfully pass a pre-employment drug screen and a comprehensive background check
  • US Secret Clearance                     
Company Benefits:

Medical, Dental, and Vision Insurance
Flexible Spending Accounts
401(k) Plan
Company-paid Long-Term Disability
Company-paid Life Insurance
Paid Holidays and Vacation
Employee Referral Program
Employee Assistance Program
Cell Phone Allowance
Tuition Reimbursement (after one year)


Our Company:

Headquartered in Atlanta, GA, Envistacom provides communications, cyber, and intelligence solutions, support services and technology to the U.S. DoD and coalition partners in aerospace, defense, and intelligence communities. Customers rely on Envistacom for rapid-response, secure technology solutions and subject-matter expertise to support mission critical operations.

Envistacom is proud to be an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Envistacom maintains a drug free workplace and performs pre-employment substance abuse testing and background checks.