Digital Strategy and Operations Manager

Computers/Software Bangalore, India


Description

Leading strategy and operations for go to market activities of the digital services and channel partner programs at Enphase. Enphase is the leading company in micro-inverters and its roadmap extents to delivering a Home Energy System with Inverter, AC-Battery, Control unit with energy consumption metering and Data collection and analysis via a cloud based service.

This position is based out of the Enphase office in Bangalore and will be part of the Digital Transformation Team.

Job Requirements:

  • Work cross-functionally to structure problems, analyse opportunities, and drive solutions and actionable recommendations and results through a rigorous, data-driven process.
  • Support product operations for our digital SaaS product including working with marketing team and product specialists
  • Define, track, and analyse metrics and measures for program performance
  • Create an analytics team to develop product and customer metrics and reports to support the business
  • Operationalize and manage the channel partner program across the globe by listening to partners and building benefits that are meaningful.
  • Develop and execute a roadmap for improving digital customer experience and capabilities for channel partners across the globe
  • Build, transform and scale the go-to-market strategy along with product team and communicate progress updates to our executive team as needed.
  • Conduct periodic customer reviews and be a voice of the customer to address issues and develop/prioritize capabilities.
  • Refine the target markets and sales motions to build a stronger channel partner footprint
  • Can ruthlessly prioritize fast-moving strategic priorities, tackle operational challenges, and manage through hyper-growth.
  • Define, track, and analyse metrics and measures for program performance.
  • Be the voice of the customer across any cross-functional initiatives
  • Drive continuous improvement through QBR, and technology roadmap alignment.
  • Drive the creation and implementation of the analytical vision, operational rigor/excellence to the team
  • Support M&A product and business integrations at various capabilities
  • Perform competitive and market intelligence in software, platform, channel programs

Desired Qualifications:

  • Stellar communications skills with ability to own things end to end and communicate the vision and the details
  • Experience planning and managing at both the strategic and operational level. Ability to be successful in a complex, globally-scaled product, sales and engineering environment.
  • Experience with or at large enterprise organizations, managing internal stakeholders, and presenting to executives and technical management teams.
  • Analytical rigor and strategic thinking are a must, but must get your hands dirty to drive real, sustainable impact ; Proficiency in SQL and other dashboard and data visualization tools.
  • Energetic self-starter with a proven track record for getting things done in a high-growth, ambiguous environment
  • Ability to role up your sleeves to ideate and come up with solutions and see them through to the finish line and beyond
  • Prior experience in managing a team of analysts preferred
  • Ability to thrive in a dynamic, fast-paced, environment where you must take on multiple responsibilities and do what it takes to get things done
  • Prior business development or channel partner experience in digital native space will be helpful
  • An MBA from a top university in India – IIMs and ISB with an engineering background
  • Interpersonal skills; excellent written and oral communications skills; team player attitude
  • Ability to work independently and be self motivated
  • Ability to prioritize time well to deliver consistently against stated objectives